Remove cognitive-bias-workplace
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Why are questions so important? (Questioning skills)

Red Star Kim

Most people appreciate the importance of questioning skills in selling, training, coaching, counselling (especially Cognitive Based Therapy – CBT) and commercial conversations. Think about cognitive biases (many are explored here: Changing behaviour in the workplace to boost productivity – psychology (kimtasso.com) ).

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22 tips on being a persuasive writer in professional services

Red Star Kim

You can leverage cognitive biases ( Changing behaviour in the workplace to boost productivity – psychology (kimtasso.com). Inclusive words prevent bias and appeal broadly. Have some sentences that are really long. And others short. Psychology of persuasion There’s lots of material on the psychology of persuasion.

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Hooks, Headlines and Hard-Wired Words: 11 ideas for better writing

Red Star Kim

Other cognitive biases were considered Book review: Nudge: Improving decisions about health, wealth (kimtasso.com). The written word will flourish in the post-pandemic workplace”. Book review of Hypnotic writing by Joe Vitale (kimtasso.com). This leverages the recency effect. Tone of voice is the stuff of super brands.

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What do you do when a male colleague doesn’t like women? (gender bias)

Red Star Kim

Whilst this question is about prejudice towards women (sex and gender bias) it could just as easily have been about age or culture or disability or sexual orientation or any other difference. gender bias). gender bias) An obvious approach is to alert someone more senior (e.g. other men) in order for them to function.

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Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

Also be aware of cognitive biases which may skew your thinking. Particularly relevant in client services are: pessimism bias, spotlight bias, confirmation bias, status quo bias and the planning fallacy. Emotional contagion might be to blame.