article thumbnail

What is employee experience? Guide for the future of work

Zendesk

Collectively, workers are calling BS on “the way it’s always been done” in favor of flexible work and healthier work-life boundaries. In the future of work, employees are your most important stakeholders. Help managers identify helpful books, videos, podcasts, etc. Make internal resources easy to find.

article thumbnail

Is Employee Experience just a Fad or is it really the Future of Work?

Customer Think

I got it from a book I read twenty-five years ago called The Service Profit Chain: How Leading Companies Lin. You must focus on your employees if you want a great experience that delivers service excellence. Unfortunately, that isn’t my concept.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

System review: CogniClick for instant, personalised research reports using AI

Red Star Kim

But I had previously read her excellent sales book “Sales Mind: 48 tools to help you sell” a while ago (I aim to publish a summary review shortly). So here’s a brief system review: CogniClick for instant, personalised research reports using AI. I had the pleasure of meeting Helen Kensett at the recent PM Forum Conference.

Banking 130
article thumbnail

New year, new books. Here’s how introverts can get an edge on networking

Zendesk

The Introvert’s Edge to Networking , published January 2021, is not—as some of us might wish—a book about how to network effectively without talking to strangers. That’s why we’re reading the latest business books or bestsellers for you. Check out how we can navigate the future of work by looking back at our legacy of change.

article thumbnail

Soft skills revisited – with a leadership perspective

Red Star Kim

Back in July 2020 I shared some research insights from my book “ Essential Soft Skills for Lawyers ” which generated significant interest – not least from the associated nine-minute video explaining “soft” skills featuring the Worry Monster. Digital body language.

article thumbnail

Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

The Green Room Podcasts | Deloitte UK covers a range of business issues including: financial crime, climate, technology, behavioural science, inclusion and the future of work. I particularly like the wheel of insights and services for the C-suite role.

article thumbnail

Social Entrepreneurship: What It Is and Why Everyone's Talking About it

Hubspot Sales

They create toys, books, apps, videos, animation, and other merchandise to empower girls to build confident, empowered futures. Werk believes the future of work is not unchangeable, it’s adaptive to each employee’s skills, motivations, and needs. Pipeline Angels. In 2016, only 26% of U.S.

Investors 141