Account Manager Tips

SEPTEMBER 11, 2022

Here are the book recommendations for September 2022. Thanks for the Feedback is the first book to address this tension head on. The book is destined to become a classic in the world of leadership, organizational behavior, and education. Listen to this article. Table of Contents. We do want to learn and grow.

B2B 130

B2B Interpersonal Skills Key Account Management Government 130

Red Star Kim

JULY 1, 2022

To support delegates on networking training sessions, I like to review (and recommend if appropriate – see the list below) the latest books on the topic. This book was published in 2022 (so it’s post-Covid) and is subtitled “The art and practice of building authentic professional relationships”.

Communication 130

Communication Digitalization Media Meetings 130

Red Star Kim

JUNE 20, 2022

Delegates on my coaching training sessions often ask for recommendations of good books on coaching and this is a mature, comprehensive and challenging exploration of what it takes to be a great coach. So here is a book review of Coaching skills: A handbook by Jenny Rogers. The heart of coaching – the coach-client relationship.

Client Relationships 130

Client Relationships Facilitation Brainstorming Meetings 130

Red Star Kim

DECEMBER 15, 2023

There are a few books that I recommend to my therapy clients and this is one of them. Their reaction is usually positive so here is a book review: How to do the work (recognise your patterns, heal from your past and create your self) by Dr Nicole LePera. How could this book help you? She starts the book with her own story.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Red Star Kim

DECEMBER 7, 2023

This book review was published in Magazine – PM Forum way back in 2008. Book review – Can we start again? The author references a lot of contemporary works that are not really in the NLP space – like Malcolm Gladwell’s books – yet he also draws on an eclectic range of psychology. Can we start again?

Emotional Intelligence 130

Emotional Intelligence Publishing Communication Negotiation 130

Help Scout

AUGUST 22, 2023

The top 27 customer service books about providing better customer service and creating a customer-centered culture in your company. Read the full article

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Red Star Kim

MAY 15, 2023

People also ask if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic. So here is Conversation skills book review 2 – How to talk to anyone – 92 little tricks for big success by Leil Lowndes (1999, 2017) for intermediates. Your habits create your character.

e-Learning 130

e-Learning Communication Meetings Digitalization 130

Customer Think

MARCH 13, 2024

Source: Penguin Random House The idea that marketers need to think like world-class poker players may seem a little odd, but that’s the primary lesson I take from Annie Duke’s book, Thinking in Bets: Making Smarter Decisions When You Don’t Have All the Facts (Portfolio/Penguin, 2018).

Marketing 67

Marketing Decision-making Digitalization 67

Customer Think

JANUARY 17, 2024

Source: Kogan Page Last November, I published a review of Robert Rose’s new book, Content Marketing Strategy. Rose’s book is one of the best I’ve recently read, and it’s an important addition to our library of content marketing literature.

Marketing 57

Marketing Publishing Digitalization 57

Help Scout

APRIL 27, 2021

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books. If you see a book on customer experience and it’s from Disney, grab it. “

Customer Experience 117

Customer Experience Retail Brainstorming Publishing 117

Hubspot Sales

JANUARY 21, 2021

To help you prepare for your eventual takeover of the business world, we've compiled a list of the 30 best books on entrepreneurs. The 30 Best Entrepreneur Books. The 30 Best Entrepreneur Books. The title might seem too good to be true, but this book took the business world by storm. But I got so much more.

Decision-making 133

Decision-making Investors Innovation Government 133

Help Scout

AUGUST 22, 2023

We compiled the 25 best books for entrepreneurs on marketing, sales, and customer service. Each book is a must-read for aspiring entrepreneurs. Read the full article

Marketing 75

Marketing Sales 75

Customer Think

NOVEMBER 30, 2022

Ann Handley's new book, Everybody Writes: Your New and Improved Go-To Guide to Creating Ridiculously Good Content (John Wiley & Sons, Inc., Source: John Wiley & Sons, Inc. 2022), was released last month, just in time for as.

Marketing 128

Marketing Digitalization 128

The Center for Sales Strategy

MARCH 11, 2022

> 8 Classic Books (That Secretly Have Great Sales Lessons)– LinkedIn. Yes, you can learn a lot about the craft by reading sales books. Many classic books that seemingly have nothing to do with selling actually offer a great deal of insight about it, when you take a closer look. - MOTIVATION -. AROUND THE WEB -. >

Acquisition 120

Acquisition Sales 120

Customer Think

DECEMBER 4, 2023

Using email to book new meetings sounds awesome. Unfortunately, it isn’t because it simply does not work effectively. In our house we seem to have the ability to make a lot of trash. And every Monday night I wheel two big trash barrels down to the bottom of the long driveway and repeat the process […]

Meetings 57

Meetings Sales 57

Customer Think

FEBRUARY 13, 2024

Source: Basic Books Predictive mathematical models touch our lives virtually every day. Every weather forecast we watch, hear, or read is formulated based on multiple atmospheric models. And that’s just one example. Predictive models have also become an integral part of modern marketing.

Marketing 51

Marketing Digitalization 51

Hubspot Sales

MAY 3, 2021

In this post, discover books written by BIPOC authors that will help you learn more about yourself and how to unleash your full sales potential. This book excels at step-by-step instructions, conversation prompts, and reminders of what is most important: winning the hearts and minds of your clients.". What’s in the CARDS?

Sales 126

Sales B2B Prioritization Profitability 126

The Center for Sales Strategy

MARCH 16, 2021

One important development opportunity comes through the CSS Quarterly Book Club. So much so, that in our annual Employee Engagement survey each year, learning and development are always at the top of the list of what our team craves. Knowing this, we add learning opportunities in multiple ways.

Sales 116

Sales 116

Hubspot Sales

MAY 8, 2019

Tools like appointment scheduling apps and booking software help automate the process of scheduling meetings with potential and existing customers. You'll speed up your sales process by allowing prospects to book meetings when it's best for them. Contact information can be gathered from those who book meetings. YouCanBook.me.

Software 133

Software Software Meetings Small Business 133

Customer Think

NOVEMBER 27, 2023

That’s why I compiled a list of 10 books for you that explain […] The intentions are there, but the execution tends to be average or even poor, and I believe that customer culture lies at the very heart of that conundrum.

Customer Experience 57

Customer Experience 57

Nimble Business Success

APRIL 23, 2021

Today is the day to find the time to read your favorite book or to start the book you’ve wanted to read. It’s important to recognize how books have influenced our entire lives. They’ve inspired us and shaped who we are today, which is why World Book Day is more than a well-deserved holiday.

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Customer Think

JANUARY 26, 2022

Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with a shift in attitude. Reading provides so much more than just knowledge. We are always on the lookout for thoughts and insights from masterminds on the customer experience delivery and retention best practices.

Customer Experience 109

Customer Experience 109

Hubspot Sales

FEBRUARY 12, 2018

20 Best Business Books of 2017. Yep, according to the experts, reading the latest industry blogs, articles, and books is key to finding success in your job and your career. To help you stay at the top of your game, I’ve rounded up the top business books of 2017. 20 Best Business Books of 2017. Principles. Unshakeable.

Decision-making 122

Decision-making Innovation Investors Marketing 122

Cranfield Executive Development

MAY 3, 2023

In this e-book four apprentices share how the Cranfield S enior Leader Apprenticeship Programme provided the perfect opportunity to combine new learning with workplace experience.

e-Learning 52

e-Learning Leadership 52

Customer Think

JANUARY 11, 2022

(In 2022, book reviews will be a regular monthly feature here at B2B Marketing Directions. In some cases, you really need a book to cover a topic in a meaningful way, and that's certainly true when it comes to behavioral economics, the subject of the.

Marketing 76

Marketing B2B Digitalization 76

Help Scout

SEPTEMBER 27, 2021

I knew I had plenty of learning to do, so I read a bunch of customer service and business books. The first book that made a real impact on my thinking about customer service was 2010’s “ Exceptional Service, Exceptional Profit ,” by Micah Solomon and Leonardo Inghilleri. But I’m not trying to sell you a particular book here.

Profitability 73

Profitability Marketing Management 73

ClearPoint Strategy

JANUARY 9, 2024

Keep your strategic plans on track with some of the best project management books.

Management 52

Management 52

Hubspot Sales

NOVEMBER 21, 2017

So, if you see the letters “CEO” in your future, it’s never too early to start preparing with these 27 powerful and inspiring books. 27 Best Business Books for CEOs and Entrepreneurs. This book captures what it’s really like to lead a startup. Review : “This book can be read as ‘The Art of War’ for business.

Decision-making 111

Decision-making Leadership Investors Profitability 111

Liston Witherill

APRIL 21, 2021

I devoured every resource I could find on the subject: books about marketing and how to reach and influence people; psychology papers about personal relationships and decision-making; books on behavioral economics and neuroscience; and archives of academic journals. Historically products drove the economy.

Decision-making 52

Decision-making Sales Training Retail Marketing 52

Customer Think

JULY 18, 2023

Source: Amazon In his new book, Evolutionary Ideas: Unlocking ancient innovations to solve tomorrow's challenges (Harriman House Ltd., 2022), Sam Tatam argues that marketers and other business professionals don't always need to cre.

Innovation 52

Innovation Marketing Digitalization 52

Customer Think

OCTOBER 28, 2023

There are some books that every Startup Founder should read at least once. Today, we will share with you four books that changed how our team manages products and startup development. Secrets of Sand Hill Road: Venture Capital and How to Get It” is a book about venture capital and getting funding for your startup. […]

Management 52

Management Leadership 52

Customer Think

DECEMBER 1, 2021

In writing my latest book, Customer Empathy: A radical intervention in customer experience management and design, there were four books in particular that helped me shape the narrative and inspired my thinking.

Customer Experience 62

Customer Experience Management 62

Hubspot Sales

NOVEMBER 2, 2017

If you’re in sales, and this is your first year on the job, you should make it a priority to read the following 12 books. That's a book a month -- meaning you'll be fully ramped and selling like a pro by your one-year anniversary. Best Books for New Sales Reps. The Little Red Book of Selling. Secrets of Closing the Sale.

Sales 101

Sales Publishing Decision-making Communication 101

Customer Think

DECEMBER 21, 2023

Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: The article was originally posted on Eglobalis by Ricardo Saltz Gulko: [link] During 2022 and December 2023, I read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The good […]

Customer Experience 56

Customer Experience Digitalization 56

The Center for Sales Strategy

JUNE 8, 2020

At The Center for Sales Strategy (CSS), you’ll find a book in our hands most of the time. Bill Gates reads at least 50 books a year! If you’re ready to broaden your mind and expand your professional development, take a look at these books that our team recommends.

Sales 83

Sales 83

Customer Think

SEPTEMBER 21, 2023

As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo and color scheme, or a memorable slogan. It is about leveraging the ultimate customer experience.

Customer Experience 123

Customer Experience Business Planning 123

Crank Wheel

FEBRUARY 9, 2022

How to get meetings booked? Here are 5 outstanding sales outreach tips.

Meetings 98

Meetings Sales 98