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Lessons from a Winning Global Account Management (GAM) Program

Strategic Account Management Association

It designs, integrates, manages ad supports on-site and cloud-based communications and collaboration technologies for organizations around the globe. Customers brainstormed new ideas for solving common problems and avoiding common pitfalls. Reaching New Clients by Scaling the Existing GAM Program.

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Creativity 8 – From consternation to collaboration: Using creativity to turn problems into opportunities in client service

Red Star Kim

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. Review the solutions list and brainstorm concrete solutions. Business case – Agree investment with firm and client. Technique: De Bono’s thinking hats.

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Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

Participate in more proactive and strategic approaches by anticipating and responding to client needs and market changes become a more proactive Marketing and Business Development Executive (kimtasso.com). | Microsoft Dynamics 365 CRM Software | Infor CRM SLX (In 2014, Infor acquired Saleslogix from Sage) What is Intapp CRM?

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Book review: Coaching skills: A handbook by Jenny Rogers

Red Star Kim

She ran management development and leadership programmes at the BBC before founding a leading coaching consultancy. She touches on the differences between coaching, mentoring, training and line management too. A key theme is respecting the client’s right to choose – so that rules out the idea of coaches providing advice.

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28th PM Forum Conference: Organisational culture, mentoring, digital distraction, ESG and client experience (2023)

Red Star Kim

Transforming your firm’s culture – Professor Vlatka Hlupic Self-effacing Vlatka described the “quiet quitting” disengagement that needs a “purpose and people-led” management revolution to overcome toxic cultures. Benefits include: operational efficiency, client loyalty, attraction of talent, capital market attractiveness and resilience.

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Why Every Key Account Manager Needs a Crisis Playbook

SmartKarrot

The unpredictable nature of crises, be they operational, reputational, or external, renders them a significant threat to the stability and health of these critical relationships. Aftermath Management: Beyond the immediacy of a crisis lies the equally daunting task of post-crisis relationship management.

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Help: How Do I Ask For Referrals From Existing Clients?

Account Manager Tips

But, for B2B companies, it falls to the sales team or the key account management team to ask. rarely ask for a referral. ” If you're not asking your clients for referrals, you're missing out on a huge opportunity. Warwick Brown // Account Manager Tips. Client Relationship Building. It sure does!) Absolutely!)