SmartKarrot

OCTOBER 21, 2022

Drive improvements in customer satisfaction across channels. Treat Success as a product at Square, brainstorming and iterating on the customer experience. Work closely with the Sales & Onboarding teams to ensure a smooth transition of new clients onto the Thirdfort platform.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

Zendesk

JUNE 26, 2023

Employee onboarding survey: Get ideas for improving the employee experience (EX) journey for new hires. Employee commitment survey questions Employee commitment surveys can help you understand how committed your staff is to the company and its goals, and help you brainstorm ideas for employee retention.

Brainstorming 52

Brainstorming Leadership Organization Decision-making 52

Zendesk

DECEMBER 2, 2020

Prior to starting Chatdesk with Aneto, I was a Manager at McKinsey & Company, where I led projects around call center operations and customer experience design across Retail and Financial Services. Personalized support: There is a huge emphasis this year on customers demanding more personalized support.

e-Learning 76

e-Learning Artificial Intelligence Leadership Brainstorming 76

SmartKarrot

MAY 19, 2023

Collaboration: Without physical proximity, remote work poses challenges to collaboration, making it harder to brainstorm ideas and work on projects collectively. Chatbots and virtual assistants can gather real-time feedback from customers, providing invaluable insights into customer sentiment, preferences, and pain points.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

Collaboration: Without physical proximity, remote work poses challenges to collaboration, making it harder to brainstorm ideas and work on projects collectively. Chatbots and virtual assistants can gather real-time feedback from customers, providing invaluable insights into customer sentiment, preferences, and pain points.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

SEPTEMBER 27, 2020

It helps you brainstorm all the possible ways an interaction would happen between the user and the system. Use cases are useful for customer-centric brands who want to understand every step a user might take while visiting their website. It helps companies to create strategies for providing a greater customer experience.

Business Growth 10

Business Growth Brainstorming Software Software 10

Nutshell

APRIL 17, 2020

KATHERINE MAYS, HEAD OF CUSTOMER EXPERIENCE. “My To us, “Above and Beyond” meant creating exceptional customer experiences at every stage of the sales funnel, and that was what we wanted most of this year’s sessions to focus on. He didn’t do the show for free, but we were happy to pay a few grand to get him onboard.

Decision-making 126

Decision-making Media Meetings Internet 126

SmartKarrot

APRIL 27, 2023

The assistant can help teams capture customer requirements to specific detail, thus allowing teams to identify at-risk customers and predict customer churn rates. Implement Better Customer Success Strategies As per a recent survey, 60% of market leaders think AI can improve customer experience.

Artificial Intelligence 10

Artificial Intelligence Customer Success Meetings Decision-making 10

Hubspot Sales

AUGUST 21, 2023

While the funnel is centered around the awareness, consideration, and decision stages of the customer’s journey, the circular flywheel focuses on attracting, engaging, and delighting prospects, leads, and customers. Get your team together and brainstorm the various job titles that could be impacted by your solution.

Marketing 98

Marketing Brainstorming Decision-making Advertising 98

SmartKarrot

JUNE 23, 2022

In addition to giving you a fair idea of how satisfied the customers are, NPS is also a great way to know how loyal the customers are and their willingness to be brand advocates. Internally, NPS reveals a lot about a company’s performance and helps CRMs improve their product, process, and customer experience.

Customer Success 10

Customer Success Management CRM Decision-making 10

Hubspot Sales

MAY 3, 2024

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. I find it helpful and a positive experience, but I always cross-reference with other information sources. Doing so can improve your customer experience.

Small Business 97

Small Business Media Co-Creation Publishing 97

SmartKarrot

JANUARY 21, 2021

Offering software as a service or product became necessary to make it affordable for companies to bring certain systems onboard. It starts with idea management where the team brainstorms the new product based on the idea. Nearly 80 percent of customers expect companies to know and understand their needs completely.

Management 11

Management Decision-making Stakeholders Customer Success 11