Remove Brainstorming Remove Event Remove Prioritization Remove Software
article thumbnail

What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Do your agents feel they have all the software and tools they need to make their jobs easier? It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events.

article thumbnail

What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Do your agents feel they have all the software and tools they need to make their jobs easier? It’s important to show agents they’re a valued part of the team by prioritizing their needs and well-being not just one week of the year, but also on an ongoing basis. Strengths finding assessment events.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Intelligent automation (IA) benefits, components, and examples

Zendesk

AI refers to the ability of computers and software to assist with, and sometimes perform, cognitive tasks humans are traditionally responsible for. Together, these techniques and algorithms help the software “think,” better comprehend customer requests, and enhance support.

article thumbnail

5 Challenges of Virtual Facilitation & How You Can Solve Them

CMOE

Communicating this in writing in an official communication, like an email prior to the event, will set the tone for the meeting. Equipment and software will sometimes fail due to circumstances beyond your control. Sending resources and files ahead of time to ensure that participants will be able to access them during the event.

article thumbnail

Recap of PIEworks: How to Create a Culture of Innovation and Continuous Improvement

ClearPoint Strategy

During this event, we took a deep dive into the inner workings of Dublin’s internal innovation team, PIEworks – a cross-functional team serving as the City’s resource for three areas of focus: P rocess Improvement, I nnovation, and E ngagement. Prioritization difficulties. Brainstorming. Ice Breakers. Sticky notes.

article thumbnail

Five Best Practices for Your Virtual Sales Kickoff | The Brooks Group

Brooks Group

Remember, you are taking an event that typically is given in three dimensions and delivering it in just two. We also recommend having any sort of brainstorming early in the process, so any topics or ideas that arise can be addressed later in the sales kickoff session. Virtual meetings are no different.

Sales 80
article thumbnail

How To Improve A Process At Work: The 7-Step Guide

ClearPoint Strategy

As a performance management software company, we’re constantly interacting with organizations that want to do better, not only from a strategy point of view, but also in the way they work. You’ll also see how ClearPoint’s software can be useful in identifying and implementing process changes every step of the way. (If