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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. The focus should now be on customer needs and their desire for strategic thought leadership.

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Are You Living Up to the Client Promise?

Revenue Storm

How can we take our leadership role to another level to drive even greater success for the team? A recent strategy implemented by one of our Client Sales Leaders was quarterly brainstorming sessions. So, what now? As a team, they discussed ways of becoming more competitive, client focused, and successful. Why did they win?

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25 Problems That Stop Key Account Managers From Doing Their Job

Account Manager Tips

It also includes chapters on how to brainstorm with teams and communicate your findings to convince your audience and get them to take action! I loved this book - it follows a 7-step technique to problem solving and uses a visual system to help you break down and understand all the moving parts. (I

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Here’s How to Keep Clients Interested In Your Proposal

Account Manager Tips

The buyer will get help from a different supplier (i.e. Each episode features an interview with a special guest about how to succeed at sales, leadership or personal and professional success This episode on doing pre-mortems is all about how to plan for the worst case scenario before it happens. not you) to solve the problem.

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Switching CRMs: the No BS, No Headache Guide

Insightly

Having invested time, money, and effort, your leadership might be wary of change, dreading the entire data migration to a new CRM and worried that it won’t be as scalable or powerful as your current CRM. Do some team brainstorming with the expressed intention of defining (or refining) top-level CRM goals. Probably not.

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Lateral Leadership: A New Approach to Leadership in Today’s Evolving Corporate Environment

CM Partners

Traditional approaches to leadership fail to arm employees with the tools they need to optimize outcomes in this environment. We developed the concept of Lateral Leadership from our work in the field of high-stakes negotiation. Why Traditional Ideas on Leadership Are No Longer Sufficient. Nor are they single-tracked.

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The Straightforward Guide to Value Chain Analysis

Hubspot Sales

Cost Leadership. The goal of a cost leadership strategy is to become the lowest-cost provider in your industry or market. Cost leadership examples : McDonald's and Walmart. The team tasked with creating the value chain analysis should brainstorm ways each activity provides value to customers and the business as a whole.