SmartKarrot

MAY 12, 2023

Relationship mapping involves identifying the stakeholders, understanding their roles and responsibilities, and assessing the strength of the existing relationship with them. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

ProlifIQ

JUNE 21, 2023

The team’s expertise and knowledge help in navigating complex organizational structures, understanding customer dynamics, and building strong relationships with stakeholders. In conclusion, strategic accounts are the key customers that hold immense value for an organization’s growth and success.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Serve as the voice of customers to inform product roadmap decisions.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Arpedio

JULY 11, 2022

And if you keep working on your stakeholder relationships , best case scenario, you might even reach a point where they’ll be doing the selling for you. We call these stakeholders ‘Champions’, and ultimately, you want as many of these as possible. Often, the Customer Success culture lacks this.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. This requires businesses to move towards innovation and sustainability.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

Insightly

JULY 25, 2023

Ideal customer profiles are crucial for account-based marketing (ABM) and targeting enterprise customers, but a strong ICP also helps you hone any type of marketing campaign and optimize its targeting and messaging. As a business, it is critical to know what types of customers get the most value out of your products and services.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Understand the Importance of Customer Renewals Customer renewals are vital for sustained business growth.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SmartKarrot

OCTOBER 5, 2023

Account mining, or the practice of deepening relationships with existing customers to upsell or cross-sell, is the gold standard for sustained business growth. For effective cross-team collaboration tips, take a look at Customer Success and Product Team Collaboration The Element of Surprise Everyone loves a pleasant surprise.

Client Relationships 10

Client Relationships Brainstorming Stakeholders Customer Success 10

SmartKarrot

MARCH 16, 2022

Being a Customer Success Manager is not an easy task. The role demands you to stay on your toes to ensure that customers are continually getting the solution to their problems. To find the best match of customers’ problems and your solution you need just one thing – product experimentation!

Brainstorming 10

Brainstorming Decision-making Customer Success Stakeholders 10

SmartKarrot

MARCH 14, 2022

Artificial Intelligence does empower businesses, but with a CAIO, they can leverage its benefits to the fullest. Your AI team might have enthusiastic members who can come up with innovative ideas to transform your business. Having a CAIO indicates that AI is not completely engrained in your business.

Artificial Intelligence 10

Artificial Intelligence Internet Finance Decision-making 10

SmartKarrot

FEBRUARY 28, 2022

The best way to do this is to collect feedback from your stakeholders. Based on the feedback, you can decide if you want to make it clever, informative, experimental, casual, conversational, energetic, educational, innovative, or something else. Hope these tips help you create and launch a successful podcast. Happy podcasting!

B2B 10

B2B Decision-making Advertising Stakeholders 10

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. As a B2B company, you still have clients and a client journey even though you sell to other businesses rather than consumers directly, as in the B2C world.

B2B 10

B2B Onboarding Customer Success B2C 10