SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

MARCH 10, 2022

Inspire customer experience across the company – Create a company-wide culture of customer experience. Manage customer success activities. Measure effectiveness of customer success. Reduce churn and drive new business growth through innovative practice and metrics-driven strategy.

Customer Success 19

Customer Success Customer Experience Account Growth Client Development 19

SmartKarrot

JUNE 18, 2023

Every business requires a high-spirited team that can drive innovation, collaboration, and productivity to push the business on its growth path outshining the competition. But, how can a business leader unlock the true potential of their team? The answer to these questions lies in the right tools!

Business Growth 10

Business Growth Brainstorming Decision-making Innovation 10

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Manage customer health and see opportunities for growth.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

NOVEMBER 16, 2021

Role: VP of Customer Success Location: New York, NY, US Organization: HiredScore As a VP of Customer Success, you will drive Customer Success Outcomes from client launch through maturity. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Onboarding Account Planning Innovation 19

SmartKarrot

JANUARY 5, 2022

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion.

Customer Success 10

Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

DECEMBER 13, 2023

In today’s fast-paced business landscape, achieving sustainable growth is more than just a goal – it’s a necessity. As a customer success expert, I’ve witnessed firsthand the transformative power of effective customer success strategies in driving business expansion.

Customer Success 10

Customer Success Prioritization Innovation Business Growth 10

SmartKarrot

MAY 12, 2023

Ultimately, effective KAM not only strengthens customer loyalty and drives revenue growth but also fosters innovation and collaboration within the organization, setting the stage for continued success. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Key Account Management 10

Key Account Management Account Management Business Growth Value Proposition 10

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. AI can (and eventually will) be a catalyst for this transformation.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

FEBRUARY 6, 2024

This challenge has given rise to the concept of omnichannel strategies, a comprehensive approach that aims to create a consistent and unified experience for customers across all platforms. We will delve into the importance of omnichannel strategies and explore how businesses can implement them to achieve sustained customer success.

Customer Success 10

Customer Success Artificial Intelligence Media Customer Experience 10

ACT

FEBRUARY 28, 2024

To create new products and services that solve real problems and optimise customer retention , you must listen to customer feedback and base your decision-making on what users want. Truly innovative companies use customer feedback loops to inform their critical product decisions and create a roadmap for business growth.

Decision-making 52

Decision-making CRM Customer Experience Innovation 52

SmartKarrot

FEBRUARY 17, 2022

Some amazing SaaS podcasts that create content around such businesses. Here are some of the top 22 SaaS podcasts of 2022 that will propel your SaaS business growth. SaaS Growth Stacking Podcast. The SaaS Growth Stacking Podcast gives you the information in 10-minute episodes or bursts. SaaS District.

Business Growth 10

Business Growth Customer Success Software Software 10

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

Arpedio

FEBRUARY 15, 2024

In today’s fiercely competitive market, achieving sales excellence is paramount for business growth and success. They champion innovation, challenge the status quo, and prioritize value-driven solutions that address their organization’s strategic objectives and pain points.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

SmartKarrot

AUGUST 11, 2021

Role: Director, Customer Success Location: Boston, MA, US Organization: ECI As a Director of Customer Success, you will establish relationships with key decision-makers among clients to effectively manage expectations. Inform the approach and design to how we service large customers with wall-to-wall adoption.

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

DECEMBER 5, 2022

AI can improve customer success strategy rather than erasing the human component of it. In the upcoming decade, the human-machine collaboration will be crucial in deciding future economic success. . It can improve customer experiences by making the system faster and more efficient. Definition of Augmented Intelligence.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

SmartKarrot

JULY 23, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Storm2 As a Vice President of Customer Success, you will leverage business metrics and customer feedback to help build, implement and enforce a repeatable process for both the shopper and merchant support.

Customer Success 10

Customer Success Retail Onboarding Prioritization 10

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

SmartKarrot

JULY 22, 2021

Role: Director, Customer Success Location: Austin, TX, US Organization: StitcherAds As a Director of Customer Success, you will build customer success processes & lead/manage/mentor a growing team of CSMs. Own the team retainment & growth including executive reporting and account planning.

Customer Success 10

Customer Success Onboarding Client Onboarding Publishing 10

SmartKarrot

JANUARY 11, 2021

Role: Customer Success Specialist (Work From Anywhere) Location: Melbourne, Victoria, Australia Organization: Snapforms As a Customer Success Specialist, you will build a strong rapport with customers and manage their relationships with Snapforms through the entire client journey, from a trial, sign up, and through to contract renewal.

Customer Success 10

Customer Success Profitability Account Management Innovation 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

NOVEMBER 19, 2020

Behind the complete success of an organization rests the success of its customers at large. One of the greatest factors that lead to that is the cross-departmental collaboration for customer success. All those banners that tout the customer-centric approach are sometimes not enough.

Customer Success 10

Customer Success Onboarding Business Growth Communication 10

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

SEPTEMBER 24, 2020

But what about the connection between employee satisfaction and customer success? The answer is simple, only when you reach absolute satisfaction can you route to stellar customer success. Satisfied employees tend to assist customers with a pleasant demeanor which gives a push to customer service.

Customer Success 10

Customer Success Profitability Innovation Leadership 10

SmartKarrot

NOVEMBER 10, 2020

With the evolving nature of competition and customer behavior, customer-centricity is becoming a more effective approach in driving business growth. Yet, product centricity cannot be fully ignored for it has its own plus points that add into the business. Product centric vs Customer centric: Key differences.

Business Growth 21

Business Growth Customer Success Innovation Profitability 21

Arpedio

JULY 11, 2022

He went from individual to senior level contributor before jumping into leadership in the sales development world focusing on business growth and outbound processes: account-based strategies, targeting accounts, working with personas and creating relevant messaging. Often, the Customer Success culture lacks this.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

JUNE 7, 2022

Role: Senior Director of Customer Success Location: Remote, Atlanta, GA, US Organization: LeaseQuery As a Senior Director of Customer Success, you will lead a world-class Customer Success team of 3 tiers of engagement. Evangelize and drive the long-term strategy for the customer success team.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Role: Director of Customer Success Location: Remote, United States Organization: CompareNetworks, Inc. As a Director of Customer Success, you will manage a team of coordinators to ensure they are ensuring top-notch customer service while meeting company-specific targets for revenue recognition and renewals.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3

ProlifIQ

JUNE 21, 2023

Executing and Optimizing Strategic Account Management Executing and Optimizing Strategic Account Management Successful strategic account management requires a systematic and proactive approach to nurture customer relationships and drive business growth.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

APRIL 15, 2022

Gold, the book provides valuable information for a subscription-based business. It gives detailed insights into the importance of repeat customers for such businesses and how it impacts business growth. It talks about service quality over the internet and how it plays a significant role in customer retention.

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

FEBRUARY 12, 2021

The blog is all about business models, startups, marketing, and more information. It also helps understand sales, SaaS metrics, and business growth. This will help accelerate inbound marketing growth and generate sales leads over time. Sales Hacker is for ideas on B2B sales, innovation, technology, and sales operations.

Software 23

Software Software B2B Decision-making 23

Arpedio

FEBRUARY 15, 2024

By focusing on building relationships and providing value throughout the pre-sales journey, businesses can create positive impressions that resonate with customers long after the initial purchase. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52