Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. We chatted about: – the importance of having a client development plan. – how to avoid client churn.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

MARCH 8, 2022

Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. They then help the clients develop a customer-centric business strategy that increases customer loyalty and retention. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc. Irene Lefton.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Manager Tips

APRIL 26, 2021

As a key account manager, you lead the relationship between your organization and your most important clients. Your priorities are to keep your clients and find new ways to use your solutions for mutual benefit. Understand your client's business model and define value-added solutions.

Key Account Management 242

Key Account Management Account Management Management Negotiation 242

Flevy

MARCH 30, 2024

It is based on a single survey question that asks participants to rate their propensity to recommend an organization, product, or service to others. Despite the criticisms of its validity and effectiveness as a predictor of organizational growth, NPS is widely used by organizations to assess customer satisfaction thereby improving services.

Digital Transformation 52

Digital Transformation Digitalization Profitability Organization 52

SmartKarrot

JULY 26, 2022

Role: Customer Success Director Location: Remote, United States Organization: Technisys As a Customer Success Director, you will organize work and deliver services to clients that position Technisys as a global leader in client experience and service delivery.

Customer Success 3

Customer Success Energy and Utilities Onboarding Stakeholders 3

SmartKarrot

MAY 9, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Value Proposition Onboarding Facilitation 3

Arpedio

JANUARY 11, 2023

In fact, it’s particularly important for B2B organizations, as a lot of their success rests on the quality of their account management. Now that you have your key account partners established, the next step is to develop valuable relationships that will last. And this is where account management comes in. Get started today.

Account Management 52

Account Management Management Key Account Management B2B 52

Arpedio

AUGUST 24, 2022

Basically, an effective key account plan should include a consistent approach to how you build background information on critical clients, develop a sales approach, and build a relationship that is solely based on proactive management and support. Lastly: Remember to maintain and update your key account plans.

Account Planning 52

Account Planning Account Development Management Account Management 52

Account Management Skills

JANUARY 9, 2023

Why is this a good balance with you doing the sales and the client development? Gordon was a developer, he moved from development across so the company was started by Bart, developer, Ethan, designer, and Gordon developer. Jenny 03:50. So what’s Gordon’s experience? What is his thing?

Account Management 52

Account Management Insurance Digitalization Decision-making 52