Upland

JUNE 30, 2023

This powerful merger will revolutionize sales organizations, enhance customer engagement, and drive unprecedented insight into how B2B sellers and their prospects collaborate. Personalized Customer Experiences Modern enterprise sales methodology thrives on data-driven decision-making.

Co-Creation 195

Co-Creation Sales B2B Decision-making 195

Zendesk

DECEMBER 6, 2021

Instead of organizing around products, the organization puts the customer at the center of organizational decision-making. This means seeking ways to consistently and proactively deliver a positive customer experience by designing and delivering with the customer in mind. How to become a customer-first organization.

Co-Creation 98

Co-Creation Customer Experience Profitability Decision-making 98

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. 30% of customers actually agree.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

DemandFarm

AUGUST 31, 2023

One that leverages Key Account Management (KAM) principles to retain customers and transform them into brand advocates. KAM principles encompass fostering robust relationships, tailoring solutions, maintaining consistent communication, prioritizing the long term, and constantly reviewing and adapting strategies.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Apptivo

DECEMBER 15, 2023

With customer service software, companies can track key performance indicators like average response time, customer satisfaction scores , and agent productivity. Analytics and reporting features provide data to optimize the customer experience and make better business decisions.

Software 52

Software Software Retail Media 52

Apptivo

DECEMBER 15, 2023

With customer service software, companies can track key performance indicators like average response time, customer satisfaction scores , and agent productivity. Analytics and reporting features provide data to optimize the customer experience and make better business decisions.

Software 52

Software Software Retail Media 52

Arpedio

JANUARY 25, 2023

Account Planning Strategy An account planning strategy is a type of marketing strategy used by companies to identify, prioritize, and analyze target accounts in order to maximize sales opportunities. It typically involves market segmentation, customer research, and the development of an effective marketing strategy.

Account Management 52

Account Management Management Account Planning Co-Creation 52