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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. The phrase tells us to have a positive mindset and look for the good when faced with a dire, and potentially devastating, turn of events. A process for internal and external value co-creation. Turning lemons into lemonade.

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Key Takeaways From SAMA 2023 Annual Conference

Arpedio

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience. . #6 75% of companies think they are customer-centric.

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The 10 Best AI Tools for Small Businesses and How to Use Them

Hubspot Sales

One reason for this is AI’s capacity to prioritize tickets and then route them to human agents. I interviewed Appareify Co-Founder Nora Salama about the pros of AI in customer service. In short, you can integrate Notion Calendar into your Google Calendar and connect events to Notion pages. HubSpot’s CRM is free.

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A Step-by-Step Guide to Landing Your First Enterprise Client

SmartKarrot

Enterprise sales: Selling a good or service to an enterprise involves a lengthy sales cycle, numerous stakeholders, a lot of money, many risks, and a lot of complexity. Promote a solution: Dealing with several stakeholders, each with their own wants and issues that need to be resolved, is a part of enterprise sales. Be not alarmed.

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How to Start a Business: A Complete Guide for Startup Entrepreneurs

Hubspot Sales

The trick to successfully getting your business off the ground is to meticulously plan and organize your materials, prioritize properly, and stay on top of the status and performance of each and every one of these moving parts. Too much detail isn't helpful in a business plan and will only distract and confuse stakeholders. Not so fun.

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