Zendesk
NOVEMBER 4, 2021
“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.
Zendesk
JULY 30, 2021
From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences. There is a clear disconnect between what customers want and what retailers have delivered when it comes to mobile and digital.
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Showpad
OCTOBER 24, 2019
Get Laser-Focused on Your Customers. Steven Van Belleghem wasn’t the only one talking about becoming obsessed with the customer experience. If you haven’t saved your spot yet, register today to be part of the world’s leading Sales Enablement conference. . Here are three takeways from my time in London: 1.
Planview
JUNE 23, 2022
What ways have customer expectations changed and increased? These were some of the core questions and themes that were explored at the TSIA World: Interact Conference , which was held on May 16-18, 2022 in Orlando, Florida. What do organizations need to do to embrace the next phase of digital transformation?
Zendesk
FEBRUARY 24, 2021
Customers have lifted the bar of expectations for the digital transformation of many customer experiences,” says Salt. Customers have lifted the bar of expectations for the digital transformation of many customer experiences. Related read: Embarking on a digital transformation?
SmartKarrot
SEPTEMBER 28, 2020
There are multiple SaaS conferences that are happening towards that end all around the world that are worth attending. With the subscription-based economy, it has become much easier for companies to acquire new customers. This has given rise to a new function in the SaaS organization called customer success. So here we go!
Zendesk
APRIL 7, 2021
Speaking virtually (of course), Joel went on: “The opportunity as retailers, as people who think about how to better connect to our customers, is not to think about it as the great depression, but as the great compression.”. That has been true for years in retail customer experience , and it’s become even more important today.
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