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What is digital transformation? Definition, examples & importance

Zendesk

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. What is digital transformation? Digital transformation examples.

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How to lead a digital transformation

Zendesk

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.

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B2B Digital Transformation in Sales: Facts & Trends

QYMATIX

Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. I want to know more about the digital transformation in B2B sales. Marketing Land.

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9 steps to choose the best CRM

Insightly

A Customer Relationship Management (CRM) system is the nerve center of all your customer-facing operations. CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. A CRM solution is an essential part of your company’s digital transformation.

CRM 90
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Account Management Reinvented: The Role of Digital Mindset in Accelerating Sales Enablement

DemandFarm

Everything to do with our dealings has been carefully recorded and stored in our Customer Relationship Management (CRM) system. He must now call and find out if any of these stakeholders are still relevant to the task he needs to do. He is so pleased to be able to see, at one glance, all the key stakeholders in his key account.

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Challenges in Digital Key Account Management Adoption and the need for Change Management

DemandFarm

Digital Key Account Management is the process of managing and growing a company’s most important customers using digital tools and technologies. However, adopting Digital solutions for your Key Account Management process comes with its set of challenges.

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How Schneider Electric tackles sales enablement & change management on a massive scale | Maestros of Modern Selling Blog Series

Showpad

Meet Ljiljana Budimir Vukicevic , Sales Enablement Digital Capability Lead at Schneider Electric. Paving the way as Digital Citizens . It makes me laugh remembering the time when I was using the fax machine, and now we are completely digital, ” says Ljiljana. . Keeping sales enablement at the heart of digital transformation.