Customer Experience Financial Services Innovation Organization 
Planview
NOVEMBER 29, 2023
To achieve a significant boost in this area, it is imperative to establish and maintain end-to-end visibility into the value streams that comprise an organization’s operations. A case in point is the journey of a global financial services company that recently adopted Planview’s Value Stream Management (VSM) solution.
Zendesk
JANUARY 3, 2023
Open banking allows non-banking organizations to offer financial services to customers via application programming interfaces (APIs). For providers of open banking apps and services, it’s a hotly contested—and often unforgiving—operating landscape. Personal banking app Cleo is a great example.
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Flevy
FEBRUARY 26, 2024
Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.
Planview
MARCH 17, 2016
Today, the Spigit team is happy to announce record business growth with a 32% increase in new customers in 2015 as well as significant expansion across major industry segments including: financial services, healthcare, manufacturing, and energy. Like KBC, many companies are starting to take a proactive approach to innovation.
Planview
MARCH 17, 2016
Today, the Spigit team is happy to announce record business growth with a 32% increase in new customers in 2015 as well as significant expansion across major industry segments including: financial services, healthcare, manufacturing, and energy. Like KBC, many companies are starting to take a proactive approach to innovation.
Flevy
JANUARY 17, 2024
Digital Transformation has evolved to become an overarching strategic process , reshaping how organizations leverage technology, processes, and people to fundamentally transform both operations and go-to-market strategies. It’s a journey that demands not only technological change, but also a cultural shift within the organization.
ReviewTrackers
MAY 8, 2017
Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks.
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