Strategic Account Management Association

FEBRUARY 3, 2022

By Richard Scheig, Chief Revenue Officer, Upland Software. The view from where I sit as Upland Software’s Chief Revenue Officer is a profoundly interesting one. It’s how faithfully (and effectively) we execute on these principles that makes the difference. Richard Scheig is Chief Revenue Officer at Upland Software.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Hubspot Sales

NOVEMBER 22, 2023

This personalized touch makes you feel valued and leaves a lasting impression. Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in.

CRM 90

CRM Artificial Intelligence Customer Success Decision-making 90

Nutshell

MARCH 19, 2024

When you can pinpoint dips in productivity and identify the elements that contribute to slower workflows, you can make the changes needed to support your sales team. Higher customer retention rates: With your uber-productive sales reps on the job, your customers will have a more enriched customer experience, instilling trust and loyalty.

CRM 71

CRM Sales Software Software 71

Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. Nowadays, every business needs to provide an outstanding customer experience (CX) , but the level and expertise of support varies by industry.

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

JANUARY 31, 2018

You had to dress formally, print out directions to the office (remember, this was the era before smartphones), travel to the prospect’s office, get there early, wait in the parking lot, make small talk with the receptionist, and then make more small talk with your prospect before you could get down to business. You have to have that.”

Sales 145

Sales Media Meetings Brainstorming 145

Zendesk

FEBRUARY 7, 2022

What is customer support? Customer support is the team of people who provide help when customers have trouble with a company’s products or services. It’s ultimately about making sure customers are successful in solving whatever issues they came to your business to help solve. The history of customer support.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Showpad

OCTOBER 9, 2020

Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. In fact, 77% of B2B buyers feel that making a purchase is too complicated and time consuming. The only way to provide value to the buyer is to be customer obsessed and know your customers deeply.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40