SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Maximize customer retention metrics. Drive the successful renewal of customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 24, 2021

Role: Customer Success Director, Enterprise Location: New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 10

Customer Success Customer Life Cycle Value Proposition Onboarding 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Internal and external key stakeholder management.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

OCTOBER 19, 2020

Role: VP Customer Success Location: Arkansas, US Organization: Time Doctor As a VP Customer Success, build an amazing global team of Customer Success Specialists (doubling the team immediately). Design seamless customer handoff experiences from Sales and Channel to CS and Support.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Account Growth 10

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JULY 1, 2020

Role: Platform Partnership Manager Location: Newyork, US Organization: Stripe Stripe is looking for someone who can manage their existing partners and identify new opportunities to expand and grow the relationships. Apply here: [link] Role: Enterprise Customer Success Manager Location: London, England, UK Organization: Nitro, Inc.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JUNE 16, 2020

Role: Manager, Customer Success Location: Newyork, US Organization: Spot.io You will lead a team of Customer Success Engineers (CSEs) and Client Partners (Account Managers) to bring Spot’s best ideas, innovations, and capabilities to customers.

Customer Success 10

Customer Success Customer Life Cycle Stakeholders Innovation 10

SmartKarrot

SEPTEMBER 27, 2022

This calls for a highly effective and functioning customer success strategy that focuses on customers and their journeys. Customer success teams need to choose data-driven and intelligent strategies to ensure customers meet their goals. Top 5 Reasons why Enterprise Customer Success is Different.

Account Management 10

Account Management Customer Success Management Onboarding 10

Strategic Account Management Association

SEPTEMBER 11, 2020

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. And yet most SAM organizations — large and small — haven’t tapped this potentially huge source of competitive differentiation. The Customer Life Cycle: From Awareness to Advocacy.

CXM 520

CXM Account Management Customer Experience Management 520

SmartKarrot

MAY 14, 2020

Hence, businesses are getting keen on building effective customer success strategies and the customer success managers (CSMs) are on the spree of honing their skills with the experiences and learnings of their work life. 2010: SaaS, 2013: Customer Success .

Customer Success 10

Customer Success Customer Life Cycle Onboarding Software 10

SmartKarrot

JUNE 10, 2022

Role: VP, Customer Success (Remote) Location: Remote, United States Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Customer Life Cycle Onboarding Client Relationships 3

SmartKarrot

JANUARY 3, 2022

Role: Customer Success Director, Enterprise Location: Remote, New York, United States Organization: Celtra As a Customer Success Director, you will develop customer relationships enabling platform adoption and growth ensuring customers achieve full business value.

Customer Success 3

Customer Success Customer Life Cycle Value Proposition Onboarding 3

SmartKarrot

MAY 8, 2020

The industry has seen many evolutions in this discipline in the past decade and so when a new player enters the market, they often get overwhelmed by the sea of knowledge available online. Instead of making the best out of it, they often get confused about what to choose that fits best in their organizations.

Customer Life Cycle 10

Customer Life Cycle Onboarding Value Proposition Customer Success 10

SmartKarrot

MAY 26, 2020

There was a time when a customer was only seen as a one time buyer by the companies. Then it evolved into the subscription based business model where customer retention became a prominent aspect. A lot of studies and efforts were taken by the organizations to gain customer retention in the business. Train your team.

Customer Life Cycle 10

Customer Life Cycle Profitability Customer Success Communication 10

SmartKarrot

OCTOBER 6, 2022

The key responsibility of an account manager is to retain customers and work as an intermediary for the organization’s sales team. They are responsible for growing the company’s revenue by empowering its relations with an existing customer. To ensure that the customers are satisfied To improve customer retention.

Account Management 10

Account Management Management Negotiation Stakeholders 10

SmartKarrot

JUNE 8, 2022

Role: Vice President of Customer Success Location: Remote, United States Organization: FinditParts As a Vice President of Customer Success, you will drive adoption, engagement, and regular use among current and future customers. Build, motivate, and lead a high-performance Customer Success Team.

Customer Success 19

Customer Success Customer Life Cycle Finance Account Management 19

Showpad

JUNE 22, 2020

Before we go into the sales enablement engine details, let’s make sure that we all have the same understanding of the term “digital transformation” — especially what it means for sales organizations. Because we are not only living in the digital age, but also in the age of the customer. . consists of a couple elements you can control.

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

Customer-centricity is the need of the hour for B2B SaaS (Software as a Service) companies. It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. The focus of Cisco is now on improving customer experience at every touchpoint.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

AUGUST 23, 2022

A net promoter score is a tool used by many organizations to present a picture of the growth potential and customer feedback. The high-performing organizations have NPS scores between 45 and 80 positively. The NPS is also useful in very few markets with a lot of competition. Accounting for customer life cycle.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10

SmartKarrot

APRIL 29, 2022

When we talk about B2B customer communities, we talk about a well-formed group of customers of a business-to-business organization where the customers can interact with each other. The shared characteristic of the individuals in these communities is that they are customers of the same business product.

B2B 10

B2B Customer Life Cycle Advertising Customer Success 10