Arpedio

OCTOBER 21, 2021

How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. At ARPEDIO, we believe that every deal needs to be approached with a strategy specific to the customer.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

How can Arpedio’s digital solutions empower your business and create continuous GROWTH? How can Arpedio’s digital solutions empower your business and create continuous GROWTH? ? It supercharged a pivot to customer-centricity. At Arpedio, we believe that every deal needs to be approached with a strategy specific to the customer.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Manage and escalate data inquiries and investigations as needed.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

DemandFarm

MAY 12, 2023

Here are three examples where this breaks How does funnel make sense if 67% of the sales cycle is completed on digital channels before contacting the company? Opportunities from existing customers in the case of cross-sell & upsell start at the bottom of the funnel. This can help to increase customer loyalty.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

ProlifIQ

OCTOBER 15, 2020

Powered by Salesforce Experience Cloud, the new Community provides Admins, sales, customer success, and marketing professionals a place to collaborate via Salesforce Trailhead as well as access product user training videos, and tap into a robust knowledge base to boost their performance and satisfaction with PROLIFIQ offerings.

Key Account Management 52

Key Account Management Customer Success Stakeholders Account Management 52

ProlifIQ

OCTOBER 15, 2020

Powered by Salesforce Experience Cloud, the new Community provides Admins, sales, customer success, and marketing professionals a place to collaborate via Salesforce Trailhead as well as access product user training videos, and tap into a robust knowledge base to boost their performance and satisfaction with PROLIFIQ offerings.

Key Account Management 52

Key Account Management Customer Success Stakeholders Account Management 52

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. The rise of the digital era has changed the rules of the game.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

KAMCast

NOVEMBER 12, 2020

Silo working, a blame culture and all while the business is missing the opportunity to close the gap and add more value for customers and prospects, …ultimately increasing the chances of winning more business. His fourth book, ‘Digital Selling’, debuted at #1 on the Amazon charts prior to being published in September 2016.

Marketing 52

Marketing Key Account Management Publishing Account Management 52

Jermaine Edwards

MAY 18, 2020

There are 10 immutable laws that shape the philosophy, outcomes and actions of high performing businesses, key account managers and customer serving professionals over the long term. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

There are 10 immutable laws that shape the philosophy, outcomes and actions of high performing businesses, key account managers and customer serving professionals over the long-term. LAW ONE: You cannot move a customer to a new place without knowing what you need to change. Here they are…. What do I mean by this?

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

KAMCast

NOVEMBER 5, 2020

She shares her insights on: how we can fine tune our rapport building across digital platforms, the role that our core beliefs play in generating success in sales and the importance of coaching to maximise performance. His fourth book, ‘Digital Selling’, debuted at #1 on the Amazon charts prior to being published in September 2016.

Insurance 52

Insurance Key Account Management Leadership Publishing 52

ProlifIQ

APRIL 30, 2020

As strategies shift to a more virtual world, it can be difficult to drive collaboration, engage with customers, and enforce best-practices. Businesses have suddenly been challenged with keeping remote sales, marketing, and customer success teams productive and engaged. Key Account Management in the Time of COVID-19.

Key Account Management 52

Key Account Management Account Management Digitalization Customer Success 52

Strategic Account Management Association

SEPTEMBER 11, 2020

Account managers are focused on taking a consultative approach to selling, such that customer decisions are based on the overall value potential of the supplier’s products and services. Customer success is focused on retention, loyalty and advocacy. Add them all together, and you get customer experience management.

CXM 520

CXM Account Management Customer Experience Management 520

KAMCast

SEPTEMBER 15, 2021

HIGHLIGHTS FROM THIS EPISODE: In our conversation, we look at how Key Account Managers need to be thinking more like marketeers in the way they inspire their key clients - constantly engineering what Drew calls ‘The Loyalty Loop’ for repeat business and account growth.

Key Account Management 40

Key Account Management Account Management Account Growth Digitalization 40

KAMCast

MARCH 4, 2021

KILLER QUESTION SEGMENT: In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success. Vince says the answer is NO (of course). Vince is not one to stand still.

B2C 52

B2C Account Management Stakeholders Key Account Management 52

DemandFarm

APRIL 18, 2023

A connected apps ecosystem in key account management involves the integration of your digital key account planning tool with other tools in your sales tech and marketing tech stack. When a lot of tools are used to keep track of your accounts, you will often operate in silos within your ecosystem.

Account Management 52

Account Management Digitalization Management Account Planning 52

KAMCast

FEBRUARY 4, 2021

KILLER QUESTION SEGMENT: In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success. In this episode we asked Jay to give us his killer question.

Customer Experience 52

Customer Experience Internet Digitalization Media 52

KAMCast

MARCH 18, 2021

KILLER QUESTION SEGMENT In each episode we ask you, our listener, a killer question that is designed to get you reflecting on your business, your KAM Culture and where changes in thinking and behaviour could lead to increased customer success. In this episode we asked Shelley to give us her killer question.

Account Management 52

Account Management Key Account Management Digitalization Profitability 52

SmartKarrot

NOVEMBER 2, 2022

Challenges are inevitable in growing customer accounts. The key account management process is a multi-step process that begins with analyzing the profitability and continues throughout the sales cycle. So, whenever you create an ideal customer profile, do not forget to bring every internal stakeholder to the table.

Account Management 10

Account Management Management Key Account Management Stakeholders 10

Hubspot Sales

MAY 10, 2018

The same respondents were also more likely to make additional purchases if the company provided excellent customer service. It means you can close more deals and make more money if your company’s digital footprint is good. And in today’s economy, that starts with great reviews from fantastic customer service.

Sales 89

Sales Key Account Management Leadership Customer Experience 89

SmartKarrot

MAY 27, 2020

The training program is a comprehensive offering that utilizes digital learning platforms, online assessments, workshops, mastery tools, etc methods to deliver the best. This program focuses primarily on the planning and management of customer relationships backed by flawless strategies. Here’s RAIN Group solving that for you.

Account Management 10

Account Management Management Key Account Management Account Growth 10

Jermaine Edwards

MAY 6, 2020

As a manufacturing company primarily based in the US and Europe it would take a tremendous amount of resources to scale fast enough, identify a partner, go through proper due diligence, form new agreements, resell this back to their customers. Digital Company. In response to this the digital company could attempt a number of things.

Manufacturing 130

Manufacturing Key Account Management Decision-making Digitalization 130

Account Management Skills

AUGUST 24, 2021

Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships. Kapta is a key account management platform. And Kapta is a key account management platform.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Arpedio

JUNE 22, 2022

However, if you get it right, it offers you an invaluable overview of stakeholder ties, helping your key account management team navigate intricate relationships. Mapping relationships is a very useful sales tool for especially (but not limited to) key account managers and sales professionals. No problem.

Stakeholders 52

Stakeholders Decision-making Sales B2B 52

PandaDoc

FEBRUARY 8, 2024

Tracking metrics Using account management software, you can automatically gather data and keep track of your customer success metrics. This lets you see how your performance stacks up to your expectations and how your customers feel about you as a brand.

Account Management 52

Account Management Software Software Management 52

Arpedio

JUNE 17, 2022

Scott Schnaars – Vice President of Americas at Cloudinary Cloudinary provides a platform that enables developers, marketers, and creative professionals at companies of all sizes to manage their image, video, and other digital assets. Cloudinary works with 500,000 users and over 5,700 customers worldwide.

Account Management 52

Account Management B2B Decision-making Innovation 52