Help Scout
JUNE 15, 2021
Many want to draw strict boundaries around customer experience and customer success, but I find it much more satisfying to live inside the spectrum rather than at the edges. I see customer experience and customer success as flavors inside the same ice cream parlor of treating the customer well.
Desired Path
MARCH 9, 2023
Which is the most neglected thing in the industry of Customer Success? Random Acts of Customer Success. Trying to make customers successful by just copying “best practices” of CS without understanding whether these practices actually help or hinder your customer. Is it implementation or planning?
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DemandFarm
AUGUST 11, 2023
In this context, Revenue Operations (RevOps) has emerged as a pivotal strategy that aims to align sales, marketing, and customer success throughout the customer journey. The goal is to break down traditional silos and establish a more consistent approach to enhancing the customer experience.
SBI Growth
AUGUST 8, 2020
It’s hard to imagine a time where calendars weren’t inundated with video calls and discussions around your digital sales transformation. With a virtual revolution upon us, how can you maintain the personal aspects that define your culture internally and externally?
DemandFarm
MARCH 31, 2023
The world of B2B selling has transformed dramatically in recent years, as the shift towards digitalization has changed the way businesses interact with one another. With the growing size of buying groups in the digital age, it is imperative to consider factors that play into the challenges and benefits of digital key account management.
SBI Growth
FEBRUARY 1, 2021
One of the main differences this past year was the emphasis on digital strategies geared towards getting closer to the customer rather than traditional cost-cutting. The impact of this is profound, and in industries where getting closer to the customer.
SOAR Performance Group
MARCH 30, 2022
Senior executives share experiences, insights and perspectives on the digital economy and engagement requirements for sales and customer success. The post Episode 41: Evolving Business Models In The Digital Economy appeared first on SOAR Performance Group.
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