SmartKarrot

AUGUST 25, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Infogrid As a VP of Customer Success, you will ensure Infogrid’s customers achieve high rates of product adoption, realize significant value, thereby leading to high net dollar retention.

Customer Success 19

Customer Success Construction Leadership Onboarding 19

SmartKarrot

MAY 19, 2022

Apply here: [link] Role: Director of Customer Success Location: San Francisco, CA, US (Hybrid) Organization: Talentful As a Director of Customer Success, you will be responsible for all commercial goals within your portfolio. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

FEBRUARY 22, 2022

Role: Sr Director of Customer Success Location: Remote, United States Organization: Bluewater Hayes Inc. As a Sr Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience.

Customer Success 19

Customer Success Retail Onboarding Customer Experience 19

SmartKarrot

APRIL 4, 2023

Create systematised Customer Success playbooks, identify early warning signs of at-risk accounts, and create a route for development and resolution. Develop Daily Management with the help of the Customer Success leadership team to build team problem-solving skills and achieve important Key Performance Indicators.

Customer Success 15

Customer Success Account Management Leadership Customer Experience 15

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

The landscape of Customer Success (CS) is experiencing a transformative shift. In this blog post, I, as a seasoned customer success expert at Chili Piper, will delve into the key trends and innovations shaping the future of customer success. Digital customer success and automation have taken center stage.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

Upland

JANUARY 29, 2024

More accurate sales forecasting: By understanding customer decision-making and buying cycles, your teams can create a more predictable sales pipeline and plan their strategies accordingly. Greater team collaboration: Account planning often involves multiple departments, such as marketing, customer success, and technical support.

Account Planning 195

Account Planning Sales Decision-making Shareholders 195

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

JUNE 23, 2022

What do organizations need to do to embrace the next phase of digital transformation? Are you connected to customer success to ensure adoption and retention? Digital Transformation is Key. However, many leaders shared a common trait: they were all focused and heavily involved in digital transformation.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

SmartKarrot

JULY 6, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: Ogury As a Director of Customer Success, you will lead a team of CSMs & coach them across the full sales cycle, maximizing their customer service, performance, and revenue opportunities.

Customer Success 10

Customer Success Insurance Onboarding Partnership Management 10

SmartKarrot

MAY 28, 2021

All businesses seek to deliver value to customers. The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

AUGUST 7, 2020

Role: Customer Success Manager Location: Chandler, AZ, US Organization: Keap In this role at Keap, You will be the key point of contact for the customers. Build strong relationships with the customers and ensure high customer satisfaction. This position reports to Axway’s Senior Director of Customer Success.

Customer Success 10

Customer Success Onboarding Digitalization Organization 10

Showpad

DECEMBER 31, 2019

Customer value management leverages the best of three dimensions: dynamic value management, real data from use cases and customer projects, and state-of-the-art technology. . The first dimension is dynamic value management. Yes and no. In general, it shouldn’t be new. The second dimension is about leveraging data.

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

MAY 4, 2021

For more scalable customer success, you need to incorporate some high-touch practices. High-touch customer success is where CSMs know their customers well. Customer success automation is quite normal to ensure high-touch customer success happens. What is High-touch Customer Success?

Customer Success 11

Customer Success Onboarding Decision-making Customer Experience 11

Planview

AUGUST 16, 2022

Optimized resource management is critical for delivering customer success and protecting profit margins. Enhanced Customer Experiences. Connected services organizations understand that today’s customers demand value to be delivered faster, and in smaller iterations. Upgraded Employee Experience.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

JULY 22, 2022

Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Identify and implement processes and tools to support customer success at scale.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

Arpedio

MARCH 26, 2024

Creating Tailored Solutions and Proposals Solution Development: Develop customized solutions and proposals that address the specific needs, challenges, and objectives of potential customers. Leverage sales enablement tools to track account engagement and prioritize follow-up activities.

Value Proposition 52

Value Proposition Prioritization Sales Organization 52

Jermaine Edwards

MAY 18, 2020

The big idea is this… What your customer bought from you today helps them get to where they might want to go today, but it doesn’t always reflect who they’re trying to become. A software company selling digital print solutions to a large engineering company maybe helping solve a range of challenges; cost savings, profit maximising etc.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

The big idea is this… What your customer bought from you today helps them get to where they might want to go today, but it doesn’t always reflect who they’re trying to become. A software company selling digital print solutions to a large engineering company maybe helping solve a range of challenges; cost savings, profit maximising etc.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

SmartKarrot

NOVEMBER 2, 2020

Equipped with an extensive background in ecommerce and entrepreneurship, he handles all marketing and customer success efforts. On customer retention strategies, his response was as follows. Survey your customers frequently to measure customer satisfaction and handle all shortcomings that the customers raise.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SBI

MAY 21, 2019

. “Since we started using Mediafly, our customers have rated their experience higher, citing things like the ability of reps to give them the best information in the moment,” said Tom Stubbs, Sales Capability Communications Manager at PepsiCo. Mediafly gives us the ability to design a modern sales experience customers value.”.

Account Planning 30

Account Planning Sales Healthcare Organization 30

SmartKarrot

AUGUST 10, 2020

Due to new strategies to maximize revenue, customers’ interests are now a top priority for modern brands. Through customer relationship management (CRM) software and customer success teams, it’s easy to maintain a 360-degree view of the customer. How to become a customer centric organization.

Decision-making 10

Decision-making Suppliers Customer Experience Customer Success 10

Zendesk

OCTOBER 18, 2022

Reduces the cost of acquiring new customers. Helps you achieve customer success. Creates a customer advocate to help evangelize the value of your company and products or services. In this guide, we’ll cover 16 ways to connect with your customers, with examples and tips on how to put it into practice.

Media 98

Media Prioritization Customer Value Customer Experience 98

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. It spans the entire customer journey, from product development and adoption to customer retention and growth.

Customer Experience 10

Customer Experience Customer Success Onboarding Digitalization 10

SmartKarrot

APRIL 21, 2022

It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 21, 2022

It is considered the only way to provide a positive customer experience and improve customer loyalty. It needs more than simple customer service. Customer-centric organizations have grown to deliver amazing value and are important to create a truly ‘digital-native’ ethos.

Digitalization 10

Digitalization Customer Life Cycle Cybersecurity Government 10

SmartKarrot

APRIL 15, 2022

To make it a practical read, the author discusses the processes as well as case studies of successful CRM projects. Some of the topics discussed in the book include AI and ML techniques to help CRM, digital transformation for CRM, etc. Customer Relationship Management: Concepts and Technologies. Like what you are reading?

e-Learning 19

e-Learning CRM Acquisition Internet 19

SmartKarrot

MARCH 2, 2021

Don’t overwhelm your customer with your enthusiasm to show everything about your product at once. For this, involving customer success during sales would be prudent. Customer success and customer are the two singles who want to start and maintain a relationship for the long-term. Agile onboarding.

Onboarding 10

Onboarding Customer Success Customer Value Communication 10

SmartKarrot

JULY 26, 2021

What is the role of digital in improving the customer experience? Digital is the way ahead for SaaS businesses! And then, digital isn’t just modernizing your existing legacy apps or products! Digital transformation is all about creating a culture that is ready to accept change and work on it at a faster pace.

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

SBI

NOVEMBER 7, 2019

With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. In today’s digital marketplace, buyers have an abundance of information at their fingertips, more distractions, and numerous reasonable options across.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20