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Our North Star

Zendesk

In the 15 years since its founding, Zendesk has been a leader in product innovation and a steadfast champion of putting customers at the center of every business, including our own. Zendesk’s original vision was to create “beautifully simple” software, enabling businesses to have easy interactions and act on customer feedback.

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Understanding Annual Recurring Revenue (ARR)

Arpedio

This recurring revenue stream instills confidence in investors, shows stability, and enables businesses to make informed plans for future growth. One of the key benefits of ARR lies in its relationship with customer retention. ARR has a direct impact on cash flow management, making it crucial for businesses to maintain and grow it.

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Top 50 Customer Success Influencers 2022

SmartKarrot

Thanks to the untiring zeal of its passionate community, Customer Success has grown to become the phenomenal force that it is today. Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Lincoln Murphy.

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Customer Success: Applying Science to the Art of Customer Engagement

Geehan Group

Called the “Customer Engagement Lifecycle,” it depicts the importance of active, meaningful engagement with your customers and why you cannot realize profitable growth without it. Market leading companies such as Oracle, AmerisourceBergen and HCL have long understood this principle, and their return to investors shows it.

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Mediafly Secures $25M to Accelerate Growth and Customer Value

SBI

Existing investors including Boathouse Capital provided equity, and Sterling National Bank provided senior debt. Because of our laser focus, Mediafly continues to build a leading suite of products, and foster strong, long-lasting customer relationships all with differentiated capital efficiency.

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Top 50 Customer Success Influencers 2021

SmartKarrot

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.