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What retailers are missing in the digital transformation

Zendesk

The world’s largest retail trade association brought together industry experts who shared their stories and advice for meeting consumers where they are in the new normal. From embracing the role of ecommerce to finding new ways to connect with shoppers on a human level, retail leadership is focused on delivering great customer experiences.

Retail 98
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The 3 hottest trends in ecommerce right now

Zendesk

Today’s ecommerce market is on fire, evolving at a dizzying pace driven by new technology, capabilities, and customer demand. According to Ecommerce News, turnover from online shopping in Europe grew by 13 percent in 2021. In the earlier days of ecommerce, the only digital storefront a company needed was a website.

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Through the Eyes of the Customer: Ideal Customer Experience in 2021 [eCommerce and Beyond]

Tidio

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. As the first generation of true digital natives, they are very analytical and conscious buyers. The COVID-19 pandemic has shaken the world economy in a variety of ways.

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How Online Sales Can Help You Grow in Hard Times

Hubspot Sales

Over the past two years, we’ve talked a lot about how the pandemic has sped up the rate of digital transformation, particularly in the shift to selling online. With Payments, the International Car Wash Association grew ecommerce revenue by 5X – joining our Payments Hall of Fame. So what could this look like for your business?

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How “The Great Compression” can lead to better retail CX

Zendesk

But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants. The Great Compression.

Retail 64
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COVID-19 Trends – Post-Pandemic Channel Strategy

Apptivo

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. It also gives you the advantage of different CRM solutions such as Sales & eCommerce apps to strengthen your digital presence. Change your way of marketing.

CRM 71
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How to lead a digital transformation

Zendesk

“And now a lot of organizations have brought back some element of being back in the office, whereas Zendesk really leaned all in on embracing the digital-first idea.”. To successfully complete that digital transformation, Zendesk’s leaders had to find new tools and processes that empowered employees to thrive in a remote work environment.