Zendesk

JANUARY 11, 2021

Once a destination to march steadily toward, digital transformation has suddenly arrived all at once. And while nearly every industry has been fundamentally changed by Covid-19, retailers have been at the forefront of the new digital-first world. Transforming the ecommerce customer experience.

eCommerce 52

eCommerce Customer Experience Retail Digital Transformation 52

Tidio

FEBRUARY 26, 2021

For one, it has significantly accelerated the process of digital transformation. Gen Z shoppers are the most loyal eCommerce customer segment. As the first generation of true digital natives, they are very analytical and conscious buyers. Feel free to share eCommerce and customer service statistics from our study.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Hubspot Sales

DECEMBER 13, 2022

Over the past two years, we’ve talked a lot about how the pandemic has sped up the rate of digital transformation, particularly in the shift to selling online. With Payments, the International Car Wash Association grew ecommerce revenue by 5X – joining our Payments Hall of Fame. So what could this look like for your business?

Digital Transformation 89

Digital Transformation B2C eCommerce B2B 89

Zendesk

APRIL 7, 2021

But, adaptable creatures we are, people took to some of the changes made throughout 2020, getting especially comfortable with digital enhancements to the retail experience: like virtual wine tastings to go with an uptick in wine purchases (no judgement) or pantry items from Michelin-starred restaurants. The Great Compression.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Hubspot Sales

MARCH 31, 2020

The brand shifted its focus toward ecommerce and a direct to consumer sales strategy, connecting more immediately with customers online. More recently, the company has looked to streamline its ecommerce efforts by cutting out third-parties. The company looked to where consumers were and adjusted accordingly.

Retail 69

Retail Digital Transformation eCommerce Manufacturing 69

Zendesk

MAY 3, 2021

The finance world’s shift to digital has been a long time coming, but its speed accelerated during the pandemic, which means we have a lot to look forward to. To illustrate this, we can think of transforming the loan origination process as one example. Retail & Ecommerce. No industry is immune to digital transformation.

Prioritization 52

Prioritization Healthcare Manufacturing Retail 52

Zendesk

DECEMBER 7, 2021

The customer clicks on the ad to buy the product and ends up on the brand’s ecommerce site, scrolling through lots of products they find interesting. Digital touchpoints. Every use of your app or interaction with your website is a digital touchpoint. That is customer touchpoint No. 1 with that retail business. 5), and so on.

Digital Transformation 52

Digital Transformation Advertising Retail Digitalization 52

Apptivo

MAY 14, 2021

Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner. It also gives you the advantage of different CRM solutions such as Sales & eCommerce apps to strengthen your digital presence. Change your way of marketing.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Insightly

JULY 25, 2023

For example, say your firm sells eCommerce software and about 50% of your current clients come from businesses that also use a specific ERP software. This will guide your digital marketing and sales teams on whom to target. Revisiting an ideal customer profile can refresh your digital marketing and sales focus.

Manufacturing 52

Manufacturing B2C Decision-making B2B 52

Hubspot Sales

JUNE 5, 2020

Whenever I have a conversation about digital selling, the discussion quickly transitions to topics like search engine optimization, Facebook Ads, or some other messaging related category. In other cases, social media marketplaces come up or even the latest progress someone is making in eCommerce. Digital Marketing.

Digitalization 129

Digitalization Marketing Media Sales 129

SmartKarrot

JANUARY 27, 2021

Build on the foundational CSM team to meet the challenges of tackling change management/digital transformation for Fortune 1000 Enterprises. You will be responsible for all activities, technical projects and updating products of Nuvei premium clients from different industries – Gaming, Airline, Retail, and eCommerce.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

SmartKarrot

FEBRUARY 15, 2022

Through her ‘The Modern Customer’ Podcast, Morgan aims to provide detailed insights about customer-focused digital transformation. He assists customer service assistants by providing them with a variety of digital marketing tools to improve customer interactions. Bob Thompson. Flavio Martins. Marsha Collier. Tristan Bishop.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10