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Six Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

Customer Think

Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice.

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Report: IT leaders tackle new challenges with security, AI & CX

Zendesk

While digital transformation and systems integration are a constant, customer and employee experience, AI and data security top of mind for IT leaders. To stay ahead in a competitive, rapidly changing digital landscape, businesses are being forced to reassess their tech stack and priorities.

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KPI Management: New Product Development KPIs

Flevy

Relevance : Helps in evaluating the organization’s capability to filter and prioritize ideas that lead to successful products. To maintain competitiveness, the company prioritized reducing cycle times without compromising on product quality. KPIs and Digital Transformation.

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KPI Management: Innovation Pipeline Strength KPIs

Flevy

It reflects an organization’s ability to manage, prioritize, and convert ideas into viable products or services, ensuring a consistent flow of innovation. Here are other KPI Strategy and KPI Management articles we’ve published: Principles of KPI Selection. KPIs and Digital Transformation.

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Ohmae’s 3C Model (Strategic Triangle)

Flevy

The concept was published in his book, “The Mind of the Strategist: The Art of Japanese Business.” This can be done by using various digital tools, questionnaires, and techniques. By prioritizing the optimization of its competencies and internal resources, an organization can foster competition, which is essential to attaining success.

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Research update on the most in-demand soft skills

Red Star Kim

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector. And why are they so important?

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KPI Management: Intellectual Property (IP) Strategy KPIs

Flevy

The firm prioritized “Freedom to Operate Assessments” to navigate the complex IP landscape. Here are other KPI Strategy and KPI Management articles we’ve published: Principles of KPI Selection. KPIs and Digital Transformation. All organizations are undergoing Digital Transformations.