Account Manager Tips

AUGUST 9, 2023

Unlock the secret to balancing short-term client needs with long-term strategies. Gain insights on how to deliver quick wins and lasting value.

100

100

Customer Think

AUGUST 9, 2023

There’s an old adage in customer experience. Where B2C goes, B2B follows. But, the distinction between the two is fading. CX is everywhere. Expectations are set by the best experience on offer – inside and outside of the workplace – in Europe, in Asia, and across the globe.

B2B 98

B2B B2C Customer Experience Leadership 98

Zendesk

AUGUST 9, 2023

Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. Those investments can yield significant dividends: better morale, increased productivity, and higher levels of talent retention. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

The Center for Sales Strategy

AUGUST 9, 2023

In this episode, we’re once again consulting the latest Talent Magazine by The Center for Sales Strategy. Today, we’re focusing on Engagement with Kate Rehling and Deborah Fulghum, joining Matt to help break it all down. Kate and Deborah both provide super valuable insights, like: How a company culture is like a garden. If you regularly tend to it, what you plant will flourish.

Organization 88

Organization Sales 88

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

PandaDoc

AUGUST 9, 2023

LinkedIn has become the world’s standard professional network. There are more than 200 million LinkedIn users in the US alone. But despite being ever-present and necessary for career development, it’s surprising how many profiles don’t receive passing grades. LinkedIn is a tool for career advancement. It’s also great for prospecting. Learn to optimize your LinkedIn profile, and it can become an excellent resource for finding both potential employers and potential customers.

Value Proposition 83

Value Proposition e-Learning Government Digitalization 83

Customer Think

AUGUST 9, 2023

Customer service undeniably serves as the heartbeat of any successful business. In an increasingly competitive marketplace, finding innovative ways to enhance customer interaction is paramount. Numerous strategies abound, from streamlining communication channels to personalizing user experiences. Yet, one often overlooked approach holds immense potential – the art of storytelling.

Innovation 98

Innovation Communication 98

Customer Think

AUGUST 9, 2023

Is your business just going through the motions or is it actually delivering, – and how do you know? When things appear to be running smoothly, it is easy to become complacent and assume everything is operating as it should, but is it?

Leadership 52

Leadership 52

Apptivo

AUGUST 9, 2023

Like our pit stops, bug fixes maintain the program functioning properly and guarantee a dependable and flawless experience for you. We’re dedicated to making your journey extraordinary. In this release, our primary focus has been on enhancing performance and addressing reported issues to improve the overall efficiency of our system. We have worked diligently to streamline the business flow and ensure that Apptivo functions seamlessly for your benefit.

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Customer Think

AUGUST 9, 2023

Customer Experience-Inspired Corporate Strategy Lynn Hunsaker Customer experience-inspired corporate strategy is rare, according to a recent poll in a strategic planning LinkedIn group. In my 5-year study of B2B CX practices, we asked: "Is customer experience (1) a determinant or (2) a subset of corporate strategy, or (3) is it unrelated?" If you define "customer experience" as as post-sales retention, or programs, [.

Customer Experience 52

Customer Experience Leadership B2B Sales 52

ReviewTrackers

AUGUST 9, 2023

Learn how you can get ahead, and stay ahead, in the world of automotive marketing with ReviewTrackers.

Marketing 26

Marketing Customer Experience 26

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Customer Think

AUGUST 9, 2023

In recent years, peer-to-peer car-sharing platforms have gained popularity, allowing individuals to rent out their personal vehicles to others. While they offer a convenient way for individuals to enter the car rental market, many hosts have experienced challenges and limitations with the platform.

Marketing 52

Marketing 52

Upland

AUGUST 9, 2023

Understanding the principles of partnership is essential to building lasting business relationships with customers. You can think of these five principles as the bedrock for the foundation of your future working partnership. Unlike the Leaning Tower of Piza, which has been standing for over 800 years, a relationship built on shaky ground will not last.

Account Planning 195

Account Planning Innovation Decision-making Healthcare 195

Customer Think

AUGUST 9, 2023

With all the competition for consumer eyeballs and dollars, it’s absolutely critical to be able to identify and communicate effectively with diverse groups of customers. To do that, you need to be able to understand your customer base and divide them up into the right segments for marketing that works. What is Customer Segmentation?

Marketing 52

Marketing Communication Digitalization 52

Insightly

AUGUST 9, 2023

The healthcare industry’s need for personalized and responsive service is more important than ever. Healthcare providers must prioritize patient satisfaction, data security, and compliance with regulations like the Health Insurance Portability and Accountability Act (HIPAA). The daily operation of a healthcare organization can be highly complex and time-consuming.

Healthcare 52

Healthcare CRM Insurance Software 52

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Customer Think

AUGUST 9, 2023

Defining good customer service depends on the product you sell. For automobiles, friendly in-person contact during a sale or service call can be the key. In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit. But what about global business services (GBS) organizations?

Business Services 52

Business Services Organization Sales 52

Customer Think

AUGUST 9, 2023

The digital landscape is poised for a revolutionary transformation, as the concept of the Metaverse takes center stage and propels us into the next phase of technological evolution.

Digitalization 52

Digitalization 52

Customer Think

AUGUST 9, 2023

Every customer service specialist has a story of a nightmare customer. It’s the genre that launched a million TikTok channels. But behind every Karen and Kevin is a situation that could probably use some care and empathy.

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Customer Think

AUGUST 9, 2023

Customer experience (CX), one of the foremost pillars of a flourishing business, can be defined as the quality of interactions between a customer and a contact center agent throughout the buying cycle.

Customer Experience 52

Customer Experience 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Marketing

Customer Think

AUGUST 9, 2023

Marketers are often told to avoid using "vanity metrics" to measure marketing performance. Vanity metrics have been described in several ways, but the term is frequently applied to social media and other types of "engagement" and "consumption" metrics.

Marketing 40

Marketing Media Digitalization 40