Groove HQ
JULY 16, 2019
The story of the darkest months of Groove’s history “I don’t even want to go.” It all came to a head at my kitchen table at home. I was talking with my wife, and I was miserable. Anyone who’s been through it will tell you that the entrepreneur’s journey is full of peaks and valleys, […]. The post Why I Almost Walked Away From the $500k/mo Company I Founded appeared first on Groove Blog.
The Center for Sales Strategy
JULY 18, 2019
Sometimes I wonder if our ability to measure almost everything is what gets in the way of us actually paying attention to what might be the most useful metrics. I’ve spoken with plenty of sales managers who are frustrated these days because someone upstairs has fallen in love with a new measurement, a new report, or a new way to look at familiar data.
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Engage Selling
JULY 18, 2019
Have you given sufficient thought to building confidence in your sales team? It goes without saying, but confident salespeople perform better than those who lack confidence.
RAIN Group
JULY 17, 2019
Everyone is a periodic procrastinator. Twenty percent of people are chronic procrastinators. 1. Why? We all have something we want to do or know we need to do, but it seems difficult, so we avoid it. Often, that seemingly difficult task is the same activity that would provide you the greatest feeling of accomplishment, productivity, and return on your efforts.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
SBI Growth
JULY 15, 2019
Are you growing faster than your competitors? Have you started the year off blowing out your plan? If you answer yes, congrats, you have a good “problem” on your hands. What CEO doesn’t want to grow even faster? It gets the.
Groove HQ
JULY 15, 2019
Here’s something you won’t expect a customer support platform to say outright: Gmail is awesome for customer support. In fact, a lot of customers who come to Groove were using Gmail for customer support in the past. (What’s more, plenty of small businesses we talk to don’t actually need customer support software.) Why? Because if […]. The post Gmail for Customer Support: 10 Best Practices You Need to Know appeared first on Groove Blog.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Corporate Visions
JULY 18, 2019
The post How to Drive More Growth from Customer Expansion Conversations by Anton Rius appeared first on Corporate Visions. If you’re like most companies, you focus the lion’s share of your growth budget on-demand generation and customer acquisition. Not customer expansion. But the sale isn’t over just because your prospect becomes a customer. There’s still ample opportunity to grow revenue from customer expansion—nurturing your existing customer relationships, helping them see the value of expan
SBI Growth
JULY 17, 2019
B2B companies are waking up to the fact that to grow faster than their competitors, they need to differentiate their customer experience. Taking another lesson from outside of our industry, today we will examine how CX design elevated a restaurant.
Groove HQ
JULY 15, 2019
The hiring process for customer experience teams is broken. Fixing it comes down to three strategies—for leaders and job seekers alike: Defining the five roles that make customer experience Applying those roles to the metrics within your organization Getting the right people onboard (even if you don’t hire anyone new) I’ve been calling myself a […].
The Center for Sales Strategy
JULY 17, 2019
The top-performing sales managers in business are on top because they are continually finding ways to make their team produce even more. The number one way to do that is by providing effective feedback to their employees. Almost every sales organization has their highest performers who are needed even more after they reach their goals, their average performers that are “make or break” depending on the month, and the low performers who are a drag on achievement.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Hubspot Sales
JULY 17, 2019
“Sales stack” is jargon for the technology/software salespeople need to do their jobs and communicate effectively with prospects. Having the right tools in your stack is the best way to support your reps, so that they can do their best work. To determine what you need in your stack, start by looking at your sales process. At HubSpot, we use the Inbound Sales Methodology to help us frame our sales process.
Sandler Training
JULY 16, 2019
The internal revolution that delivers a predictable, rapid growth curve requires a scalable sales team. This revolution always starts with the sales leader; it is always launched, modeled, promoted and defended by that leader, in close collaboration with the senior leadership of the company; and it always expands outward. Read Time: 6 Minutes.
Sales Management Matters
JULY 15, 2019
In part four of OpenSymmetry’s seven-part blog series on effective sales compensation plan design, we’ll discuss the power of an optimized payout curve and how to establish one. To start from the beginning of the series, follow this link to blog one. Incentive compensation payout curves are a challenging component of sales bonus plans. A payout curve determines commission payout as determined by performance against target.
The Center for Sales Strategy
JULY 19, 2019
- MOTIVATION -. "OPPORTUNITIES DON'T HAPPEN. YOU CREATE THEM.". -CHRIS GROSSER. - AROUND THE WEB -. > 8 Personalization Strategies for Boosting Sales — CloserIQ. For modern customers, there’s almost always more than one option when it comes to making a purchase. That makes it even harder for sales teams to close deals. But when customers are inundated by countless messages everyday, personalization can help.
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Hubspot Sales
JULY 15, 2019
Managing salespeople is a difficult job. From understanding their pipeline and key metrics to recruiting, hiring, and firing -- a sales manager has a lot on their plate. One of the biggest sources of turnover and missed opportunity comes from a lack of understanding of what each sales person is doing well and what activities they're doing poorly. An important aspect of sales management is making sure that all salespeople are measured on the same things.
Sandler Training
JULY 19, 2019
This year, on Fridays, Dave talks about the attitude, behavior, and techniques of successful sales managers as he shares his thoughts on the 49 Sandler Rules for Sales Leaders. Listen Time: 12 Minutes.
Groove HQ
JULY 15, 2019
Customer support specialists are the voice of your company when customers have problems. Here’s how to build the customer support team you need. What does it take to build the right customer support team for your business? What job titles do you need? How much should you pay team members? And how do you get […]. The post Customer Support Specialists and Beyond: How to Build (or Join!
The Center for Sales Strategy
JULY 15, 2019
It is more important than ever before that sales organizations focus increased attention on emotional intelligence. As a sales performance company focused on turning talent into performance , we see evidence every day that when leaders are more self-aware and more aware of others, they are more successful.
Speaker: Susan Spencer, Principal of Spencer Communications
Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.
CMOE
JULY 18, 2019
“Soft skills” is a term that might not inspire much confidence. Perhaps the term itself needs a rebrand. However, what we know for sure is that soft-skills development can help you become a more-effective manager and enhance the performance of your direct reports. What are soft skills? They include a variety of people-oriented abilities. They are habits, actions, and attitudes that good managers must use if they hope to work well with others.
Sandler Training
JULY 17, 2019
People have many fears. Obviously, there are natural fears which have helped us to survive as a species but let’s leave them to scientists. This time, I would like to review the work-related one: the fear of change. Read Time: 6 Minutes.
Showpad
JULY 15, 2019
Silos naturally occur within enterprise environments. As enterprise companies can have hundreds (or even thousands) of employees spread across several offices around the world, effective communication can be a struggle?creating misalignment between teams and messages that get lost in translation and negatively impacting sales productivity and revenue.
The Center for Sales Strategy
JULY 16, 2019
Everyone wants a piece of the "big cheese"… the "head-honcho," the "main man" or "main woman," or otherwise known as the decision maker. Often, the lone source of the YES to the solutions you sell, connecting with the elusive decision maker can be mission impossible and derail a sale before it gets started. These people are tough to get a meeting with because they are busy and in high demand, and don’t usually trust sellers or value spending time with folks like you.
What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.
PandaDoc
JULY 18, 2019
If you’ve listened to one of my webinars lately or read a previous blog post of ours, you know I’m all about giving away our secrets in hopes of bettering sales teams worldwide. If you can apply what works for us here at PandaDoc to your sales process and be successful, I’m all for it. Isn’t everyone a believer in good karma? Earlier this year, we hosted a PandaDay in our San Francisco and St.
Groove HQ
JULY 15, 2019
Customer experience is the differentiator in today’s market. Find out how to make it work for your business by: Defining your customer experience, minus the fluff Analyzing the right metrics (hint, numbers and people) Improving adoption through organization-wide best practices Customer experience definition Don’t let the jargon scare you. Customer experience is exactly what it […].
Miller Heiman Group
JULY 16, 2019
Traditionally, manufacturers have turned technical experts like engineers into sellers because of their in-depth product knowledge. But according to CSO Insights’ Sales Performance Report only 32% of manufacturing organizations believe they have a sales team that’s built to succeed. One reason? Manufacturing sales organizations often assume technical expertise is enough.
MTD Sales Training
JULY 16, 2019
Branding is a key component in determining your success in sales and marketing. You may not think that, as a salesperson, your input to how your brand is perceived or recognised should be a priority; isn’t the experience the customer has with your product and service more important than the reputation of the brand? Well, in a way, yes, but when you consider what the brand says about your product and service, whether the client continues to purchase from you could be manifestly affected by the wa
Advertiser: ZoomInfo
In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.
Oratium
JULY 18, 2019
One of the more-effective speeches to be delivered in the UK recently – effective in the sense that it inspired protests shutting down central London and sparked a debate over whether to accelerate clean energy targets – was given to Parliament by Greta Thunberg, a 16-year-old Swedish girl. Intrigued? Here it is: My first reaction was, that’s it ? Set aside the content of the speech and consider the delivery.
Gordian Business
JULY 15, 2019
“ Change is inevitable, change will always happen, but you have to apply direction to change, and that’s when it’s progress. ” — Doug Baldwin. Machines will, in the future, replace some of most people’s working tasks, replacing repeatable, ordered tasks. But machines are weak at understanding people’s mood, and developing and building trusting relationships.
Miller Heiman Group
JULY 15, 2019
In our last post , we started our deep dive into the best practices correlated with selling success in leading sales organizations, as identified in the “All That Glitters Is Not Gold: 2019 World-Class Sales Practices Study.” In this post, we’ll take a closer look at the how performance-support practices, including sales management, sales operations and sales enablement, can help customer-facing sales professionals engage customers more efficiently and effectively.
Kainexus
JULY 17, 2019
When we sit down with a prospective client, we find it is very important to understand the challenges the organization is facing and their long-term goals before we start talking about our solution. One of the themes that come up, again and again, is employee engagement , or lack thereof. What we often find is that leaders and managers implement all sorts of employee engagement activities, but they rarely have a well-crafted, cohesive plan for maximizing the human potential of their workforce.
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Contact and company intent data both have their advantages. Contact-level intent leads can be acted on immediately to reach active buyers, while company-level leads improve outcomes for account-based marketing and other programs. This infographic unpacks the advantages of both contact and company data and gives details about how B2B marketers can benefit from both.
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