Sat.Dec 23, 2023 - Fri.Dec 29, 2023

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Pipeline Management Training 101 — Everything You Need to Know

Hubspot Sales

Pipeline management training can increase your sales manager’s effectiveness. It can also provide the necessary structure and knowledge to help sales teams improve their account management processes. Better sales management coupled with robust account-led processes puts your company on track to meet and even exceed revenue goals. Sounds too good to be true, doesn’t it?

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Help! My Top Performer Just Quit!

The Center for Sales Strategy

Have you ever felt like being a manager is a lot like juggling? And right when you think you’ve got all the balls in the air… whoops! When it’s the sudden departure of a top performer, it can make you literally drop everything! So, what can you do?

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How to Turn Customer Success into a Main Revenue Driver

SBI Growth

Invest in creating value for your customers and your customers will become more invested in your brand in return. As a company that enjoys 97% penetration into its target market through all its various solutions, customer success and customer marketing become central to symplr’s approach to continued value creation.

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Improve Customer Experience with AI: Strategies and Best Practices (2024)

Customer Think

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service. With the help of AI, businesses can identify customer needs, anticipate customer behavior, and provide tailored solutions that meet their needs.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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8 Best SMS Apps for Small Businesses in 2024

Nutshell

If you’re struggling to choose the right SMS marketing app for your small business, you’ve come to the right place. Today, we’re talking all things SMS marketing, from what these campaigns entail to the best SMS apps to invest in. Stay tuned to learn more about SMS marketing apps! Table of Contents What is an SMS campaign? Benefits of using an SMS app for small businesses 8 best SMS apps for small businesses SMS marketing app FAQs What is an SMS campaign?

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15 X (Twitter) Optimization Tips to Boost Your Sales

Hubspot Sales

With all the changes to X (formerly Twitter) over the last few years, you’re not alone if you’ve been looking for Twitter optimization tips so you can use it more effectively for social selling. Like the rest of the world, I’ve been paying close attention to how people are using Twitter since Elon Musk purchased the platform and rebranded it as X. Here’s the truth — despite a lot of fears about Twitter’s future, with more than 95 million users in the U.S. and 528 million globally in 2023, it rem

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AI in CX: Redrawing the Boundaries of Customer Interaction

Customer Think

Across business sectors, the stark reality is that delivering subpar customer experiences (CX) quickly translates into lost customers. This is where AI becomes more than a technological advancement; it’s an essential tool in an organization’s CX strategy arsenal.

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How ClearPoint Revolutionized Strategy Management in 2023

ClearPoint Strategy

Welcome to the new era of strategic management with ClearPoint.

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AI and Customer Experience: The Basics + 5 Tools to Try in 2024

Help Scout

In this article, we’ll explore how companies are currently using AI to improve customer experience, and we’ll offer some options for tools to consider if you’re ready to add an AI layer to your efforts.

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7 Rules to Build a Relentless Leadership Mindset

Aepiphanni

Unveiling the secret to being the best in the world: a relentless leadership mindset is foundational. The answer to achieving your business and personal goals lie in an unwavering commitment to excellence.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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AI Will Transform the User Experience in 2024. Is Your Company Prepared?

Customer Think

Generative AI took the world by storm in 2023, massively impacting businesses in every industry seemingly overnight. As a result, nearly all venture capital-backed companies (90%) have plans to embed generative AI into their products, according to a Productboard survey from earlier this year.

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Mental Health and the Power of Clarity of Purpose

Whetstone

Navigating the Coming Turbulence and Uncertainty of 2024 I. Looking Backward and Forward As we near the end of 2023, it’s a good time for us to look both backward and forward. 2023 was a turbulent year. While we were still navigating the hangover of the pandemic and supply chain disruptions, we were faced with new challenges of political unrest, economic shifts, staffing challenges and a world in constant flux.

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Sales Operations Career Path

Insightly

What is the sales operations career path and what opportunities come with it? Let’s take a look in this blog post. What is sales operations (SalesOps)? Sales operations plays a crucial role in the success of any sales team. It encompasses various tasks and responsibilities aimed at optimizing the sales process and supporting sales representatives in achieving their targets.

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7 Tools to Build a Relentless Leadership Mindset

Aepiphanni

Unveiling the secret to being the best in the world: a relentless pursuit. Mastering the art of a relentless leadership mindset is the key. What does it take to achieve greatness? The answer lies in the unwavering commitment to excellence.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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How Master Data Management Can Elevate Your Sales and Marketing Efforts

Customer Think

What is Master Data Management (MDM)? Why it is Essential for Businesses Today? How it can Transform the Sales and Marketing Efforts of an Organization? In this blog, we are going to shed light on all such questions related to master data management solutions and services.

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Christmas Countdown: December 24

Arpedio

December 24 In what ways can ARPEDIO enable your team to instantly address account shortcomings and enhance workflow efficiency and quality? By organizing team-building dances around the Christmas tree By providing actionable steps for the entire team based on the specific company best practice By launching a company-wide gift wrapping contest First name Last name Company Work email By submitting this form I agree to ARPEDIO's privacy policy and to receive marketing communications regarding prod

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Sales Operations Career Path

Insightly

What is the sales operations career path and what opportunities come with it? Let’s take a look in this blog post. What is sales operations (SalesOps)? Sales operations plays a crucial role in the success of any sales team. It encompasses various tasks and responsibilities aimed at optimizing the sales process and supporting sales representatives in achieving their targets.

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Building a Business Case for Performance Management Software

ClearPoint Strategy

Learn how to build a business case for performance management software. Discover strategies to convince stakeholders of the ROI of this investment.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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New Data from Glassbox Reveals Consumer Expectations Versus Reality for Digital Holiday Shopping Experiences

Customer Think

Survey finds 63% of consumers shopped via mobile apps this Cyber Weekend, compared to 57% who expected to Glassbox, a leading provider of digital experience intelligence for web and mobile applications, announced the results of a new consumer shopping survey, “Digital Holiday Shopping Experiences: Expectations vs. Reality.

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8 Best SMS Apps for Small Businesses in 2024

Nutshell

If you’re struggling to choose the right SMS marketing app for your small business, you’ve come to the right place. Today, we’re talking all things SMS marketing, from what these campaigns entail to the best SMS apps to invest in. Stay tuned to learn more about SMS marketing apps! Table of Contents What is an SMS campaign? Benefits of using an SMS app for small businesses 8 best SMS apps for small businesses SMS marketing app FAQs What is an SMS campaign?

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Importance Of Accessibility In Web Applications And How To Ensure An Inclusive User Experience

Customer Think

Today, digital interaction critically influences online business growth. Hence, the concept of custom web application has emerged from its chrysalis. Now, it plays a dominant role in ensuring web application accessibility. The more inclusive the application, the better the chances of facilitating conversions. Convenience is no longer the criteria for web accessibility.

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Features, Bugs, Insights and the Art of Solving Customer Problems

Customer Think

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. I also shared about how the company I worked for at the time went even further and banned the word “unfortunately” from our ticketing system.

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Negotiate Larger Deals More Quickly

What if there was a better method of changing the conversation with your customer from delivering pricing to delivering value solutions? A method that would help keep you in control, manage the uncertainty, and close larger deals more quickly for you and your company? There is.

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IT Leadership challenges and tips to overcome them

Customer Think

Today where competition is fierce and customer expectations are ever evolving and increasing, the role of a Customer Success Head or Client Relationship Manager is more critical than ever.