Zendesk

JUNE 30, 2022

In fact, the Zendesk Customer Experience Trends Report 2022 found that when companies focus on the needs of their customers, they can attract new business, boost retention, and increase sales. Manage one-to-one customer engagements at different stages of the customer lifecycle. For example: You’re beyond the pre-sales phase.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Hubspot Sales

APRIL 25, 2023

A career in management consulting is glamorous. Its perks include lots of traveling, generous compensation packages, interactions with top-level management, exposure to learning opportunities, and the pleasure of working on complex business problems. Management advice covers operations, strategy, finance, marketing, and governance.

Healthcare 92

Healthcare Insurance Shareholders Interpersonal Skills 92

Zendesk

MAY 26, 2021

The main difference between service today and service 10 years ago is that customers expect premium service to be built-in from the first sales or marketing interaction and carry through to the moment they ask for help, post-purchase, and back again. Customer service managers tend to hire for technical skill sets.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Red Star Kim

FEBRUARY 14, 2023

Some key insights from the session: Coaching and Consulting skills – Limiting beliefs, different approaches to helping and marketing consultancy. Manage limiting beliefs During the coaching module, there was much discussion about limiting beliefs or limiting assumptions. Delegate views and poll results are shown below.

Emotional Intelligence 130

Emotional Intelligence Marketing Stakeholders Communication 130

SBI

MARCH 19, 2013

So it’s not surprising that each time I talk with my friends on the sales training front, they tell me that the path to increasing sales is to improve selling skills. Of course, my retort is that you won’t increase sales if you don’t have the right tools to compete more efficiently and effectively.

Interpersonal Skills 50

Interpersonal Skills Sales Emotional Intelligence Decision-making 50

DemandFarm

APRIL 26, 2023

Key Account Management (KAM) focuses on building long-term relationships, and aims to improve customer satisfaction – especially in a B2B scenario. A key account manager’s primary responsibility is ensuring that the needs of key clients are met, and that they remain satisfied with the company’s products and services.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Janek Performance Group: Account Planning

JULY 13, 2021

One of the buzzphrases swirling around the sales stratosphere over the last few years is Strategic Account Management, or SAM. What is Strategic Account Management? Unlike sales, which is often focused on the short term, SAM takes a long-range view. Why should we use strategic account management?

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

Hubspot Sales

FEBRUARY 7, 2018

Just like Girl Scout cookies come in many different flavors, sales jobs are incredibly varied. While one role might be perfect for your personality and career goals, another might make you miserable or require skills you don’t have. What to Look for in a Sales Job. Others, like outside sales, are on the decline.

Account Management 132

Account Management Sales Interpersonal Skills Sales Management 132

SmartKarrot

JANUARY 5, 2022

His company Practical CSM Academy provides global customer success management consulting, training and certification services. His book “Practical Customer Success Management: A best practice framework for rapid generation of customer success” is a highly valuable resource for CS practitioners at all levels. Irit Eizips. Nils Vinje.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Zendesk

JUNE 15, 2023

The key to making your resume stand out is to leverage the experience you do have and present it in a way that will convince hiring managers that you’ll be successful in the position. Having a degree in any field indicates to a manager that you can meet deadlines and remain dedicated to difficult projects.

Retail 52

Retail Leadership Interpersonal Skills Software 52