Customer Think

JULY 17, 2023

At the end of 2022, nearly two-thirds of marketers agreed that social listening had increased in value over the past year, according to Hootsuite. Social listening involves extracting and analysing publicly available information from social media channels, allowing a brand marketer to get closer to […]

Media 94

Media Marketing 94

The Center for Sales Strategy

MAY 23, 2023

The secret to successful sales is not just about talking but also about mastering the art of listening. You want to start selling, pitching your product, and showing off your brilliant product knowledge. DON'T DO IT! Just shut up and let your prospect talk.

Meetings 108

Meetings Sales 108

The Center for Sales Strategy

JUNE 13, 2023

Because what they really need is to feel understood, listened to, and reassured. And to do that, you have to actually listen to them. How much is too much talking versus too much listening? This is called the 43:57 ratio, the "golden talk-listen ratio," and Gong.io

Sales 76

Sales 76

The Center for Sales Strategy

AUGUST 31, 2022

Equally important is learning to look and listen for the talents necessary for success in sales. Many managers are in the position of having open positions on their teams that they're desperate to fill and having candidates enter and leave the job market quickly, so having a well-thought-out interviewing plan is vital.

Marketing 101

Marketing Management Sales 101

Customer Think

JANUARY 28, 2024

Source: Pexels As an agent working in a busy contact center, it’s important to remember to take a step back from the constant chatter and practice your listening skills. Why you may ask? Surveys show that customers are more satisfied when they feel their thoughts and concerns are actually being heard.

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Sandler Training

JULY 2, 2021

Here are eight powerful strategies for more effective listening during conversations with prospects. The post Eight Ways Salespeople Can Sell More by Listening More appeared first on Sandler Training.

Communication 117

Communication Sales 117

Sandler Training

SEPTEMBER 29, 2020

Mike Montague interviews Dr. Mark Goulston, podcaster, speaker, and author of Just Listen, on How to Succeed at Selling More by Listening More. The post How to Succeed at Selling More by Listening More appeared first on Sandler Training.

Sales 124

Sales 124

Customer Think

APRIL 11, 2023

Our brains make it difficult, if not impossible, to fully or accurately comprehend what our Communication Partners wish to convey.

Communication 116

Communication 116

Customer Think

MARCH 20, 2023

Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions?

Communication 62

Communication 62

The Center for Sales Strategy

MARCH 23, 2020

Here’s some advice that I’m using in my sales role and passing along as a consultant: during this time of turmoil one of the most important things you can do is listen and demonstrate empathy. Also, if you listen closely enough, you will discover business needs unknown a couple of weeks ago.

Sales 78

Sales 78

Hubspot Sales

APRIL 23, 2018

Simple: Invest in listening. As John Doerr writes , reps who don’t listen miss the opportunity to build rapport, uncover buyer needs, and let the prospect know you understand their world. Trouble is, listening can be very difficult. What is Active Listening? Truly listen to the prospect.

Sales 145

Sales e-Learning Decision-making Sales Management 145

SBI Growth

MAY 24, 2021

Inefficient activity assignment and role clarity issues within your organization can drive down important metrics such as your customer service satisfaction or net promotor scores. As a Sales Leader, you’re liable for understanding where your individual contributors need to be.

Sales 114

Sales Organization Customer Experience B2B 114

The Congruity Group

APRIL 20, 2023

Having an awareness of this will help you see three different levels at which your team is listening to customers and trying to address challenges. Having an awareness of this will help you see three different levels at which your team is listening to customers and trying to address challenges.

Co-Creation 52

Co-Creation Retail Customer Experience Innovation 52

Liston Witherill

MAY 22, 2021

Challenge #2: Analyze a Sales Call Record and play back one of your calls, and look for how much you’re talking versus listening. BONUS) Challenge #5: Don’t Listen With a Partner You’ll need a friend or colleague for this one. This’ll cure you of poor listening skills pretty quickly!

Meetings 52

Meetings Sales 52

Sales Readiness Group

AUGUST 16, 2021

There are many stereotypes of what makes a great sales rep. Outgoing, smooth talker, able to present their solution pitch flawlessly to the client. Confident – sometimes, too confident. You know the profile, right? But there’s a key attribute that’s not always associated with high-performing salespeople, and it might surprise you.

Sales 133

Sales 133

Sandler Training

AUGUST 3, 2020

Mike Montague Interviews Laura Janusik on How to Succeed at Listening intelligence. The post How to Succeed at Listening Intelligence [PODCAST] appeared first on Sandler Training. Find Laura at: [link].

Sales 78

Sales 78

Sandler Training

JANUARY 22, 2021

The post Listening Well: The Key To Providing A Premier Customer Experience At Every Touch Point appeared first on Sandler Training. Remember the childhood game of whispering a phrase to someone and asking them to pass it on? By the time it reached the fourth or fifth person, the meaning of the original phrase was lost!

Customer Experience 133

Customer Experience Sales 133

Customer Think

DECEMBER 24, 2021

Most of us believe we accurately hear what’s been said. But given our historic brain circuits that translate incoming sound vibrations subjectively and out of our awareness, it’s difficult to be certain that what we think we heard is accurate. It is possible, however, to at least know what our tendencies are. When I wrote […].

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MTD Sales Training

APRIL 9, 2019

What exactly is ‘active listening’ and why can it be so difficult at times? As the term suggests, active listening skills can be developed, as it is a skill. But we have to see the benefits of active listening in order for us to take it seriously. What does active listening look like? Listen for meaning, not just facts.

Interpersonal Skills 89

Interpersonal Skills Sales Training Communication Meetings 89

Customer Think

SEPTEMBER 21, 2021

Do you enter conversations to listen for what will confirm your assumptions? Do you assume the responses to your questions provide an accurate representation of the full fact pattern – ‘good’ data – on which to base your follow-on questions?

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Sales Gravy

DECEMBER 23, 2019

For human to human relationships, no skill is more important than listening. On this Sales Gravy Quick Tip, you'll learn seven keys to effective listening. For human to human relationships, no skill is more important than listening. On this Sales Gravy Quick Tip, you'll learn seven keys to effective listening.

Sales 71

Sales Communication 71

SBI Growth

JANUARY 23, 2024

AI development continues at a breakneck pace, with the number of use cases increasing by the day. This raises the question for many Go-to-Market (GTM) leaders: how do we use AI to help sales? How do we ensure smooth adoption of AI? And what value does it bring to the business?

Sales 71

Sales Marketing 71

Insightly

JUNE 17, 2021

Of course, we listen to our customers. The benefits of listening to your customers. All companies have the best intentions when listening to customer feedback. When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it.

Decision-making 98

Decision-making Media CRM Marketing 98

SBI Growth

OCTOBER 8, 2019

Earlier this year, SBI consultant Kirk Snider wrote, “the only way to provide a good experience is to listen to what your customer is saying.” ” In his article, he shares why implementing different, and numerous types of listening paths are.

Marketing 83

Marketing Sales Customer Experience Customer Success 83

Hubspot Sales

NOVEMBER 2, 2018

Listen on : iTunes | PlayerFM. Listen on : iTunes | PlayerFM. Listen on : iTunes | Stitcher. Listen on : iTunes | PlayerFM | Stitcher. Listen on : iTunes | PlayerFM | Stitcher. Listen on : iTunes | PlayerFM | Stitcher. Listen on : iTunes | Stitcher | YouTube. Caravan Confessions. Super Agents Live.

Innovation 129

Innovation Marketing Sales Management 129

Customer Think

AUGUST 30, 2021

On the company side, a quintessential ‘Chief Listening Officer’ has carved a niche in the C-Suite. As technology has expanded, we as customers and buyers within the B2B and B2C space have begun interacting with businesses like they are people. Talking to them, sending them feedback, sharing their news, and so on.

B2C 70

B2C B2B 70

Help Scout

AUGUST 22, 2023

One of the most important management skills to learn when becoming a manager for the first time is how to listen to your team. Read the full article

Management 40

Management 40

Farland Group

AUGUST 1, 2022

If customers take the time to tell you, take the time to listen. Whenever a customer provides feedback, take the time to listen. Take the time to listen and invest the time in taking actions on what you hear from your clients – you’ll be surprised at the value, insights and strengthened partnerships that come from listening.

Meetings 40

Meetings Marketing Organization Customer Experience 40

Help Scout

AUGUST 22, 2023

Compare the merits of focusing on internal innovation to the insights to be gained from customer feedback. Read the full article

Innovation 92

Innovation 92

Showpad

JUNE 27, 2019

The world of sales is rapidly changing, and with that in mind, this weekly podcast is dedicated to teaching listeners how to see fast, incremental sales growth. Podcasts are an example of contemporary media that help listeners expand their horizons in learning through technology. Sales Enablement Lab . 20-30 Min .

Sales 82

Sales Media B2B Marketing 82

The Center for Sales Strategy

JUNE 24, 2019

Silence is an opportunity to stop talking, be quiet, focus, and listen. They are so excited to a) have an appointment and b) thrilled to "pitch" their product that they never take a moment to listen to what the client has to say. And when I say "silent," I don't mean staring at our phones for hours at a time.

Sales 90

Sales 90

Customer Think

JUNE 30, 2021

Ever since there was competition, businesses of all sizes have always known that the key to staying relevant in the market is understanding their customers’ needs.

Customer Experience 99

Customer Experience Marketing 99

Sales Gravy

FEBRUARY 29, 2020

Listening builds deep emotional connections with other people. The more you listen, the more connected your stakeholder will feel to you. Listening is where effective sales negotiators earn their stripes. Listening builds deep emotional connections with other people. As the walls come down, they talk more.

Negotiation 53

Negotiation Stakeholders Sales 53

Red Star Kim

FEBRUARY 21, 2024

The art of giving feedback – top tips (kimtasso.com) Many client listening programmes use feedback questions – sometimes collecting numeric (quantitative) responses – such as with NPS. After you ask a question – LISTEN to the answer Of course, if we ask questions then we must make an effort to listen to the responses.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Customer Think

SEPTEMBER 22, 2023

The rapid growth of SaaS providers and managed services providers (MSPs) have fundamentally shifted the way that business-to-business (b2b) commerce is conducted and have heightened the expectations customers have from their providers.

B2B 78

B2B Management 78

MTD Sales Training

JANUARY 4, 2018

It means knowing what buyers would tell you if you would only listen. If the buyer feels you have taken the time to find out salient facts about them before contact, they will maybe give you a listening ear. Instead, listen intently to the reason behind the objection , and work with that instead. Listen to my needs.

Suppliers 102

Suppliers Sales Decision-making Sales Training 102

Insightly

JUNE 16, 2021

Of course, we listen to our customers. The benefits of listening to your customers. All companies have the best intentions when listening to customer feedback. When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Business & tech.

Decision-making 52

Decision-making Media CRM Marketing 52