Customer Think

AUGUST 2, 2023

Most of the time, as sellers, we focus on our self interests. As a result we spend a lot of time looking at our selling process and the things we want to do to our customers.

Sales 52

Sales 52

Groove HQ

MARCH 31, 2020

How we executed a super simple customer retention strategy to retain 10% more customers. The post This Easy Customer Retention Strategy Increased Our Annual Subscribers by 10% appeared first on Groove Blog.

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130

Help Scout

AUGUST 22, 2023

Recent progress in AI, particularly the arrival of large language models and ChatGPT, have had us rethinking our approach to the value and application of AI in customer service. Learn how and why AI is coming to Help Scout! Read the full article

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40

MTD Sales Training

APRIL 15, 2020

When customers step through the door, they expect a certain level of customer service. Your customer will expect an experience that is free-flowing and completely hassle free and can set you apart from your competitors if you do it right. They expect you to know your customer. Do you know your customers wants and needs?

Retail 71

Retail Sales Training Customer Experience Communication 71

Hubspot Sales

DECEMBER 10, 2019

Early-stage companies often cast too wide a net when defining their target customer base. Honing in on the most valuable accounts and customer stakeholders has helped me accelerate B2B sales at each of these. Create an ideal customer profile. Type of product sold (e.g. a direct manufacturer). A mutual goal (e.g.

Manufacturing 109

Manufacturing Media Prioritization Sales 109

Groove HQ

JANUARY 27, 2020

Many of the companies I worked with sent me their marketing personas (sometimes called “customer avatars”) as we started working together. The post Steal Our Marketing Persona Template (And the Customer Research Process That Goes With It) appeared first on Groove Blog. Most (almost […].

Marketing 113

Marketing B2B 113

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.

Customer Success 107

Customer Success Onboarding CRM Organization 107

Groove HQ

JULY 1, 2020

Our favorite tools for growing businesses looking to keep costs down and efficiency way up. The post 20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams appeared first on Groove Blog.

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98

Nutshell

OCTOBER 12, 2017

We asked 10 Nutshell customers to tell us the origin stories behind their unique business names. We innovate to provide solutions to our clients’ problems. Thus, our fish drop logo and the ‘Fish’ in our name. “As Also, there is no shortage of town-deer that frequent our whiskey mash , which is set out daily.”—

Innovation 102

Innovation Internet Digitalization Software 102

Nutshell

NOVEMBER 29, 2017

Along the way, feedback from our customers revealed even more challenges that we didn’t consider. That’s why so many of the best Nutshell features were inspired by suggestions from our own customers. Here are nine popular Nutshell features that didn’t exist until our customers asked for them.

Investors 74

Investors CRM Management Meetings 74

Groove HQ

APRIL 10, 2020

A game plan for communicating during a crisis to keep your customers (and your support team) calm. The post Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage appeared first on Groove Blog.

Communication 57

Communication 57

ClearPoint Strategy

JANUARY 9, 2024

We've made it to the top of G2 Crowd's Leaderboard for Strategic Planning Software!

Software 52

Software Software 52

Customer Think

DECEMBER 27, 2022

At a recent event, I spoke to a Chief Technology Officer (CTO) about how it was not untypical for him to have a day of 14 back-to-back half-hour meetings. He explained that this started during the early part of the pandemic, and by 4 pm, he was absolut.

Meetings 70

Meetings 70

Customer Think

SEPTEMBER 27, 2021

We all want customers that return and buy more for us. Returning customers often buy more than new customers and require fewer resources to attract. So, how do you get customers to come back? I went outside my own resources to get you an answer to.

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70

Zendesk

FEBRUARY 12, 2024

“Workforce engagement management is key to not only meeting, but exceeding customer expectations. With Klaus as part of our WEM portfolio, we can empower businesses with the best AI-powered automated quality assurance in the market. A traditional satisfaction score won’t tell you everything you need to know.

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

Nutshell

APRIL 22, 2024

Love Nutshell’s ability to send templated sales emails to your prospects and customers so you can type less and sell more? Email Booster helps you send and customize Nutshell email templates from Gmail, ensuring Nutshell works where you do. Email Booster is available exclusively for Revenue Booster customers.

CRM 124

CRM Communication Software Software 124

Showpad

NOVEMBER 13, 2017

The customer of last year is no more. Well… ‘Data is everywhere’, and it’s therefore having a bigger impact on the customer than companies might think. ” #2 Your customers too expect an unparalleled level of service. The post What does the ‘new customer’ mean for our society?

Artificial Intelligence 40

Artificial Intelligence Digitalization Decision-making Meetings 40

Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Engage Selling

JUNE 20, 2012

The quality and quantity of your relationships will dictate your repeat clients. Asking for money every time you contact a client will erode the relationship. Asking personal questions or providing a client with extra value will help you begin a full trust relationship. Remember to balance of personal and business interactions.

Sales Training 76

Sales Training Sales 76

Hubspot Sales

MARCH 11, 2024

Time is money, and that’s doubly true when you work with customers. For the last six years, I’ve been an avid user and champion of using async video in my day-to-day as a seller — well before joining Loom to lead its Sales and Customer Success teams. or our marketing team “Would you please record a demo of an upcoming feature?”.

Sales 115

Sales Meetings Stakeholders Customer Success 115

Customer Think

MAY 6, 2024

Companies are taking customer experience more seriously than ever. Markets, technologies, and customers are evolving more quickly than ever. The ways we manage the experiences we design and deliver to our audiences need to evolve as well; and organizations are taking note.

Customer Experience 57

Customer Experience Organization Marketing Management 57

Customer Think

MARCH 11, 2024

In talking to fellow customer marketers at the recent CustomerXCon 2023 conference held in Boston, it became clear that our charters and roles as marketers continue to evolve and change.

Prioritization 117

Prioritization Marketing 117

Zendesk

MARCH 13, 2024

Bitly’s links and QR codes may be everywhere, but chances are you’ll find the company’s Global Head of Customer Support, in one of two places: running support experiments from his home office or collaborating with other leaders in his favorite community group, Zendesk for Startups. Because I’m not the first one to think of something.

Prioritization 113

Prioritization Meetings 113

Customer Think

MAY 7, 2024

Listen to the podcast: One of our podcast listeners stumped me a bit with a recent question. Sonia Montella asked for a detailed explanation of customer loyalty and why we need it. I decided that such a good question deserved a good answer or, at least, the best possible answer I had. Since I figured […]

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67

Engage Selling

JUNE 20, 2012

The quality and quantity of your relationships will dictate your repeat clients. Asking for money every time you contact a client will erode the relationship. Asking personal questions or providing a client with extra value will help you begin a full trust relationship. Remember to balance of personal and business interactions.

Sales Training 48

Sales Training Sales 48

Nutshell

JANUARY 9, 2024

As part of our efforts to ensure deliverability for our customers, Nutshell has long supported various authentication measures, and we aim to make it as easy as possible to keep up with evolving requirements. And for assistance, feel free to reach out to our support team. So, what do you need to do? We’re here to help!

Marketing 126

Marketing 126

Nutshell

JANUARY 9, 2024

As part of our efforts to ensure deliverability for our customers, Nutshell has long supported various authentication measures, and we aim to make it as easy as possible to keep up with evolving requirements. And for assistance, feel free to reach out to our support team. So, what do you need to do? We’re here to help!

Marketing 126

Marketing 126

Hubspot Sales

SEPTEMBER 6, 2023

But being busy doesn’t leave time for thinking strategically, nurturing customer relationships, or making sure your team has everything they need — especially if your company is growing at lightning speed. In 2007, our founders started a web agency, building websites and other solutions for clients. What’s the backstory?

Sales 114

Sales Onboarding Prioritization Profitability 114

Hubspot Sales

MARCH 18, 2024

Subscribe to our newsletter. Positioning Time Over Money Regardless of the price of your product, whether it’s $1 or $1000, focusing on “time” over price can boost sales and customer satisfaction. The “time” sign attracted twice as many people as the “money” sign — these customers also spent twice as much. Let’s take a look.

Advertising 110

Advertising Sales Marketing 110

Force Management

MAY 6, 2024

The result was some of our best insights yet on leading a relationship-based sales motion that helps sellers connect with buyers and have greater influence. Our hosts also explored how leaders can equip their teams to better connect with specific roles in the sales process, with special deep-dives into Champions and the Economic Buyer.

Publishing 60

Publishing B2B Sales 60

Customer Think

APRIL 30, 2024

We love them in our news, in our dinner conversations, and even in our commercials. Storytelling is an essential part of communication with customers, too. Listen to the podcast: Once upon a time… These four words are the unmistakable beginning of a story, and if there is one thing we humans love, it’s stories.

Communication 52

Communication 52