Zendesk

AUGUST 30, 2021

Do-not-reply accounts can save time for any customer-facing department, but they’re especially helpful for support reps. The one-way communication keeps their workloads manageable by not adding more customer inquiries to their queue. Cons: May dampen the customer experience + create legal issues.

Communication 98

Communication CRM Small Business Customer Experience 98

SBI

MARCH 2, 2021

This new capability automates the logistics coordination of setting a reference call between a customer and a prospect. Calendar Coordinator is the latest feature in ReferenceEdge to streamline processes that benefit the Sales team, customers, customer success, and the reference program manager within the Salesforce platform.

Logistics 34

Logistics Sales Business Growth CRM 34

Strategic Communications

JUNE 1, 2021

In 2003, Leinie Lodge was built and has become a popular destination for locals and visitors alike. But, it’s not necessarily just the beer that brings visitors in the door—it’s the experience. How could you provide an experience that would drive traffic to your brick-and-mortar location?

Food and Beverage 52

Food and Beverage Retail Small Business Advertising 52

Zendesk

SEPTEMBER 22, 2022

Six to seven seconds —that’s how long hiring managers spend looking at a customer service resume, on average. The best way to do that is with a compelling customer service cover letter. Learn how to write a cover letter that will grab the hiring manager’s attention and get your job application moved to the top of the stack.

Communication 52

Communication Customer Experience Decision-making Media 52

Nutshell

DECEMBER 21, 2020

Email marketing software offers users a basic way to manage their database of contacts, which makes it extremely valuable to new businesses. But in order to grow your business, you’ll eventually need sales tools that help you turn those contacts and subscribers into actual paying customers. CRM features Constant Contact misses.

CRM 62

CRM Marketing Software Software 62

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. Thermostat.

Software 10

Software Software Customer Experience Customer Success 10

SBI

AUGUST 5, 2021

Q: How should users of Customer Reference Management platforms measure the impact? David : Customer references validate all the marketing and sales messaging from a company. Their experiences are more relatable and credible. Q: What are one or two examples of how a customer is using your solution in surprising ways.

Management 26

Management Value Proposition Facilitation Digitalization 26