2018, Digitalization, Emotional Intelligence and Management

2018

Digitalization

Emotional Intelligence

Management

Telephone call challenges: Emotions, data, selling and follow up

Red Star Kim

OCTOBER 19, 2023

We explored the fundamentals of relationships, managing inbound calls and planning outbound calls. Telephone call challenges: Emotions, data, selling and follow up. Some were fortunate to receive full details from the firm’s CRM supported by analytics showing digital activity and enquiry details.

Emotional Intelligence

Emotional Intelligence Value Proposition Decision-making Digitalization

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships

Red Star Kim

OCTOBER 1, 2023

Then the objective is to activate reward response to motivate people more effectively using internal rewards.

Leadership

Leadership Emotional Intelligence Performance Review Communication

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Upland

The 8 Skills Salespeople Will Need to Be Successful in 2018

Hubspot Sales

DECEMBER 19, 2017

Selling Skills 2018. Your job title hasn’t changed -- you’re still a salesperson, sales manager, sales director, etc. -- but of course, everything else has. 2018 is going to be even bigger. Video will be a major selling trends in 2018. Emotional intelligence. Video skills. Ability to be honest.

Emotional Intelligence

Emotional Intelligence Internet CRM Sales Management

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Red Star Kim

MARCH 1, 2024

At the recent Training – PM Forum on “ Buy-in, engagement and stakeholder management ” workshop we welcomed executive and manager delegates from legal and accountancy firms as well as a delegate from Poland. This is challenging as everyone is time poor and most communications are digital. Everyone is different.

Stakeholders

Stakeholders Decision-making Emotional Intelligence Communication

Proactive marketing and business development executives – CRM, internal engagement and career insights

Red Star Kim

DECEMBER 5, 2023

Geographical and psychological distance can seem larger when in a digital space. | Microsoft Dynamics 365 CRM Software | Infor CRM SLX (In 2014, Infor acquired Saleslogix from Sage) What is Intapp CRM? However, some lack systems and data for monitoring activities once leads are passed to fee-earners for follow up and nurturing.

CRM

CRM Marketing Interpersonal Skills Client Relationships

Coaching and Consulting – People and Problem-Solving skills

Red Star Kim

FEBRUARY 15, 2024

MBD executives, advisors, managers, client services executives and BDMs from law firms, economics and management consultancies joined a PM Forum workshop on “Coaching and Consulting Skills for Marketing and Business Development”. But coaches resist the temptation to tell.

Facilitation

Facilitation Decision-making Emotional Intelligence Acquisition

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Red Star Kim

APRIL 24, 2023

Earlier in April I ran a public MBL “Pick up the phone – Client service and sales opportunities for professionals in the digital age” online training workshop. Telephones in the client journey and client experience mapping Firms often have processes, procedures and protocols for managing telephone calls – both inbound and outbound.

Emotional Intelligence

Emotional Intelligence Financial Services Decision-making Cybersecurity

Future Marketing/BD Manager – Build resilience to avoid being overwhelmed

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners. What are our goals?

Marketing

Marketing Management Emotional Intelligence Leadership

Learning & Development Update: Lean Learning and learning trends

Red Star Kim

OCTOBER 10, 2023

When your employees want to learn a new skill, they typically don’t Google it or refer to your learning management system (LMS) first; 55% of them ask a colleague. That same poll found that managers are critical to the experiences that younger employees have at work, accounting for “at least 70% of the variance in engagement scores.”

Artificial Intelligence

Artificial Intelligence Emotional Intelligence Decision-making Digitalization

Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Red Star Kim

OCTOBER 13, 2023

At the 28 th PM Forum Annual Conference in September I (in my capacity as Head of Training and Learning Transfer of the Managing Partners’ Forum and PM Forum), co-presented breakout sessions with Julie McConnell of international law firm White & Case. Although it does provide indepth knowledge of legal services.

Supply Chain

Supply Chain Emotional Intelligence Construction Innovation

Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Red Star Kim

DECEMBER 19, 2023

So where accidents happen there is an opportunity for personal injury solicitors who manage complex cases. The challenge was to raise BBK’s profile in an increasingly busy space and ensure that it integrated with the firm’s wider digital marketing (especially it’s SEO and Google rankings). E-Scooters – Do you know your rights?

Media

Media Insurance Marketing Emotional Intelligence

Top 50 Customer Success Influencers 2021

SmartKarrot

JANUARY 5, 2021

he has been supporting the customer relationship management professionals and teams for over decades now. Apart from consulting and writing about customer lifecycle management and sustainable profitability, he is a generous contributor to non-profit initiatives. Rick Adams. Peter Armaly. Aaron Thompson. Sue Nabeth Moore.

Customer Success

Customer Success Leadership Customer Experience B2B

Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

Red Star Kim

JANUARY 23, 2023

But what we also learned from the Pandemic was the importance of soft skills – how we manage ourselves and interact with others. We saw first-hand how a digital divide can cause problems in creating, maintaining and growing relationships. Here’s my view of the top three soft skillsets for barristers 1.

Emotional Intelligence

Emotional Intelligence Communication Digitalization Publishing

Strategic Accounts Today

Telephone call challenges: Emotions, data, selling and follow up

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships

Trending Sources

The 8 Skills Salespeople Will Need to Be Successful in 2018

Achieve more engagement and buy-in: Relationships, Plan, Expectations, Benefits, Persuasion and Training

Proactive marketing and business development executives – CRM, internal engagement and career insights

Coaching and Consulting – People and Problem-Solving skills

Telephone skills for lawyers and accountants – Confidentiality, client experience, accents and gatekeepers

Future Marketing/BD Manager – Build resilience to avoid being overwhelmed

Learning & Development Update: Lean Learning and learning trends

Preparing M&BD professionals for the future – learning, skills and knowledge transfer

Legal marketing case studies – Law firm media relations and integrated campaigns (Kysen)

Top 50 Customer Success Influencers 2021

Soft skills for tough barristers (Reflection, Self-Coaching, Change, EQ, Awareness, Goal-setting, Communications) Counsel Magazine

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