Showpad

NOVEMBER 17, 2020

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Red Star Kim

SEPTEMBER 6, 2022

It then outlines five reasons why internal communications is important today: economic climate, delivering a great customer experience, democratic/consultative style, new technology and frequent change. Chapter 8 is on “applying the model and making it work for the long term” with a focus on teams, mergers and acquisitions and growth.

Communication 130

Communication Facilitation Leadership Stakeholders 130

SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. Bigtincan’s acquisition of ClearSlide will further extend its position as the world’s leading sales enablement platform — one that enables companies to transform how their sellers interact with customers and prospects into long-term valued relationships.

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Banking 26

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

SalesGlobe

NOVEMBER 15, 2022

So it was bookings was always the strongest one for that new acquisition. So you’ve got the omnichannel question from a compensation standpoint, you’ve got to really work back up, you know what we think of as the revenue roadmap. So how do we smooth out the customer experience? Michelle Seger. Mark Donnolo.

Sales 52

Sales Value Proposition Retail Acquisition 52

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. Meet customers where they are. Enterprise companies saw customer requests over WhatsApp grow by 284 percent in 2020.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64