Showpad
NOVEMBER 17, 2020
The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.
Zendesk
SEPTEMBER 3, 2021
Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. The impacts of customer service go far beyond customer satisfaction.
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Zendesk
SEPTEMBER 3, 2021
Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. The impacts of customer service go far beyond customer satisfaction.
Zendesk
NOVEMBER 2, 2023
This is easier said than done, and it can be difficult to achieve efficient company-wide communication without a concrete process, especially in the era of remote work. For businesses to be successful, all employees must align with WFM policies and company initiatives. Start a free trial of Tymeshift today.
SBI
DECEMBER 23, 2020
Bigtincan’s acquisition of ClearSlide will further extend its position as the world’s leading sales enablement platform — one that enables companies to transform how their sellers interact with customers and prospects into long-term valued relationships.
SmartKarrot
JANUARY 17, 2022
Every B2B SaaS organization today survives only by providing customer experience by making them use the product. Don’t find customers for your product. Find products for your customers.” – Seth Godin. Product-led companies give the customer the keys to experience the product.
SmartKarrot
JANUARY 18, 2022
Prioritization of Customer Experiences. Although many businesses may believe that developing on offering extremely complex and advanced solutions may be the way to increase overall organizational profitability, it is actually better to prioritize customer experiences and services. Increased Focus On Customer Retention.
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