Showpad

NOVEMBER 17, 2020

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Zendesk

SEPTEMBER 3, 2021

Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. The impacts of customer service go far beyond customer satisfaction.

Remote Working 94

Remote Working Brainstorming Insurance Acquisition 94

Zendesk

SEPTEMBER 3, 2021

Over the past year, customer support agents have been dutifully fielding a sky-high number of queries from customers worried about canceled flights, ambiguous insurance conditions, delayed packages, and other urgent and emotionally-loaded issues. The impacts of customer service go far beyond customer satisfaction.

Remote Working 52

Remote Working Brainstorming Insurance Acquisition 52

Zendesk

NOVEMBER 2, 2023

With the help of WFM software, organizations can gather information on employee performance, attendance, turnover rates, and other important metrics like revenue per employee and time to fill. Example of workforce management See how one company uses WFM software Tymeshift as its secret ingredient to improve operations.

Management 52

Management Profitability Software Software 52

Freshworks

APRIL 2, 2021

We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. And 73 percent of customers say fast resolutions are the number one indicator of a good customer experience.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Insightly

SEPTEMBER 28, 2023

Sales operations is a traditional approach to business that’s focused on top-line revenue from new customer acquisition. By contrast, revenue operations takes a more holistic view of revenue that spans the entire customer lifecycle. Its goal is to maximize revenue through improvements to the sales process.

Finance 52

Finance CRM Customer Success Decision-making 52