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Head of Remote Work: A New Role for a New Workforce

Showpad

The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.

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The Benefit of Building a SaaS Startup

LinkedFusion

SaaS (Software as a Service) has become quite popular in recent times. When people can rent cars, furniture, houses, toys, and books as well, then why not rent software and use it. Businesses have come to prefer Software-as-a-Service rather than buying it. SaaS is an abbreviation for Software-as-a-Service. What is SaaS?

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remote work?

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What is workforce management?

Zendesk

With the help of WFM software, organizations can gather information on employee performance, attendance, turnover rates, and other important metrics like revenue per employee and time to fill. Example of workforce management See how one company uses WFM software Tymeshift as its secret ingredient to improve operations.

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What is Customer Service Week? +8 virtual ways to celebrate it

Zendesk

Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remote work?

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Are You Ready To Take Advantage Of Hyper Adaptation?

Jermaine Edwards

If you were to take “Adaptation Theory” into the current world you’ll see the three basic types of adaptations happening: Structural adaptation : change in the business model Physiological adaptation : new skill acquisition Behavioural adaptation : new thinking and systems.

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Bigtincan Acquires ClearSlide to Create Industry’s Only End-to-End Sales Enablement and Engagement SaaS Offering

SBI

Bigtincan’s acquisition of ClearSlide will further extend its position as the world’s leading sales enablement platform — one that enables companies to transform how their sellers interact with customers and prospects into long-term valued relationships.