Acquisition Meetings Remote Working Software 
Showpad
NOVEMBER 17, 2020
The “Head of Remote Work” job spec is still being fleshed out company by company, with few organizations following the same parameters or descriptions. There’s been a massive shift to a remote workforce that will likely endure and accelerate over time. What is a Head of Remote Work? Part technologist.
Zendesk
SEPTEMBER 3, 2021
Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remote work?
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LinkedFusion
SEPTEMBER 22, 2022
SaaS (Software as a Service) has become quite popular in recent times. When people can rent cars, furniture, houses, toys, and books as well, then why not rent software and use it. Businesses have come to prefer Software-as-a-Service rather than buying it. SaaS is an abbreviation for Software-as-a-Service. What is SaaS?
Zendesk
SEPTEMBER 3, 2021
Customer engagement has reached record highs all while service representatives have been adjusting to longer hours, new technologies, and remote work. Done well, customer service can boost market share, customer spend, and even customer acquisition. Does your business support flexible and remote work?
Jermaine Edwards
APRIL 16, 2020
If you were to take “Adaptation Theory” into the current world you’ll see the three basic types of adaptations happening: Structural adaptation : change in the business model Physiological adaptation : new skill acquisition Behavioural adaptation : new thinking and systems.
Zendesk
AUGUST 11, 2021
Phone-dominant service solutions are no longer sufficient to meet customers’ needs, and the pandemic has only increased their demands for digital support offerings. Meet customers where they are. In fact, high-performing enterprise teams have three times more agents working across multiple channels and are 5.8
Freshworks
APRIL 2, 2021
We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years. Is your business ready to meet customers’ expectations and deliver high-level CX (Customer Experience) in the post-COVID world?
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