Planview

JANUARY 31, 2023

Get Ready for a Bumpy Road If you thought the COVID-19 pandemic that started in 2020 would be the only disruption in an otherwise serene business environment, guess again. And they need to be able to co-work and collaborate across locations and disciplines, especially as hybrid and remote work environments grow more popular.

Stakeholders 59

Stakeholders Prioritization Decision-making Innovation 59

Zendesk

FEBRUARY 11, 2021

Whether you spent it muting and unmuting yourself in meetings on Zoom, or logging your kids into online classrooms, it comes as no surprise that digital interactions have surged to an all-time high according to Zendesk’s Customer Experience Trends 2021 report. Bringing the omnichannel experience to life.

Digitalization 52

Digitalization Customer Experience Communication Remote Working 52

Zendesk

APRIL 12, 2021

Why is being customer-centered important? But focusing that culture around your customer experience instead of happy hours or office layout is more impactful for long-term happiness—for both your team and your buyers. Here are two major benefits that customer-centric companies enjoy.

Logistics 98

Logistics Decision-making Customer Experience Organization 98

Zendesk

AUGUST 11, 2021

Digitally savvy leaders are setting the standard for a good customer experience, and as a result, customers have come to expect that same quality of service from every brand. Meet customers where they are. Enterprise companies saw customer requests over WhatsApp grow by 284 percent in 2020.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. The virus is accelerating digital transformation and setting the tone for texting to become the primary method of marketing and communications for 2020 and beyond,” he says.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic. Seventy-five percent will spend more for a good customer experience.

Sales 104

Sales Digitalization Media Software 104

ACT

JANUARY 13, 2023

To achieve this, SMBs had to adopt technology quickly in 2020 to maintain profitability and employee productivity, and we continue to see the ripple effects today. One of the best uses of AI is to create a personalized customer experience for buyers by automating manual tasks and streamlining the process. Remote onboarding.

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Zendesk

DECEMBER 1, 2020

Digital transformation and customer experience. Digital transformation (DX) is an ongoing journey of using digital technology and digital strategy to fundamentally change an organization’s customer experience, business and operating processes, or culture. Digital transformation examples. Digital transformation definition.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. What is online customer support? Here are a few thoughts. Choice of channels.

Media 52

Media Digitalization eCommerce Customer Experience 52

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

CMOE

APRIL 22, 2020

From handling the customer experience to performing small tasks, AI has improved many overall business operations. The pool of businesses that specialize in this type of customization is small, which is why there will be a growth in the companies that offer these services.

Innovation 64

Innovation Artificial Intelligence Remote Working Software 64

SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. The dramatic increase in remote working and virtual business meetings is causing a revolution in Sales, as budgets previously spent on traditional buyer/seller interactions are now moving to digital. to acquire 100% of ClearSlide, Inc. (“ClearSlide”).

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Banking 26

Zendesk

AUGUST 10, 2021

In fact, the Zendesk Customer Experience Trends Report found that ecommerce sales increased by 30 percent in 2020. Today’s customers also care about different things than they did pre-pandemic. Seventy-five percent will spend more for a good customer experience.

Sales 52

Sales Digitalization Media Software 52

Zendesk

JULY 29, 2021

And for industries that saw the greatest impacts from the global shutdowns (think food and grocery delivery, e-commerce, and remote work and education platforms), these rates were even higher. Danny Duong, Director of Customer Experience at Discord. We get about a million hits a month.

e-Learning 52

e-Learning Prioritization Remote Working Customer Experience 52

Zendesk

MARCH 23, 2021

All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead. At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location.

Internet 52

Internet Leadership Software Software 52

Hubspot Sales

APRIL 27, 2023

That's how much SaaS, as a global industry, is projected to be worth by 2026 — nearly double how much it was worth in 2020 ($158 billion). In addition to the great income potential, roles in SaaS tech often offer other perks, including Remote work opportunities. occupations. occupations. Professional growth. A valuable network.

Sales 107

Sales Account Management Communication Sales Management 107

SmartKarrot

SEPTEMBER 24, 2021

The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11

SalesGlobe

NOVEMBER 15, 2022

So you’ve got the omnichannel question from a compensation standpoint, you’ve got to really work back up, you know what we think of as the revenue roadmap. So you’ve got to work further upstream and answer some of these bigger questions, which is how do you want the customer experience to operate?

Sales 52

Sales Value Proposition Retail Acquisition 52

Showpad

JUNE 14, 2021

Tadaam, a cable broadband service provider, tuned into the effects of remote working. In many households there was a bandwidth battle going on between working from home partners, remote studying kids and a rising consumption of streaming entertainment. Buyer engagement, a little less conversation, a little more digital.

Meetings 59

Meetings B2C Stakeholders B2B 59

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

Hubspot Sales

SEPTEMBER 28, 2020

2020 introduced a major shift in workplace conditions and priorities, favoring remote work. In sales, the transition to remote selling might be relatively challenging for salespeople used to engaging and selling in-person. With democratized access to tools and technologies, communicating remotely is easier than ever.

Remote Working 139

Remote Working Decision-making Communication Meetings 139