SBI

DECEMBER 23, 2020

Waltham, MA — December 23, 2020. The deal combines two of the leading players in the sales enablement space bringing together a more complete solution for sellers to engage buyers in the digital world. Bigtincan Acquires ClearSlide to Create Industry's Only End-to-End Sales Enablement and Engagement SaaS Offering.

Artificial Intelligence 26

Artificial Intelligence Acquisition eCommerce Remote Working 26

CMOE

APRIL 22, 2020

From handling the customer experience to performing small tasks, AI has improved many overall business operations. The pool of businesses that specialize in this type of customization is small, which is why there will be a growth in the companies that offer these services. These tools are not meant to replace employees.

Innovation 64

Innovation Artificial Intelligence Remote Working Software 64

Zendesk

DECEMBER 1, 2020

Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. The importance of digital transformation isn’t under question. But how to do it well often is—especially transformation supporting greater customer-centricity.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98

Hubspot Sales

APRIL 27, 2023

That's how much SaaS, as a global industry, is projected to be worth by 2026 — nearly double how much it was worth in 2020 ($158 billion). In addition to the great income potential, roles in SaaS tech often offer other perks, including Remote work opportunities. occupations. occupations. Professional growth. A valuable network.

Sales 110

Sales Account Management Communication Sales Management 110

Zendesk

AUGUST 11, 2021

The way customers expect to interact with businesses has changed. Service has moved from customers calling at the first sign of trouble to wanting to communicate with businesses on more convenient digital channels they’re already using in their personal lives—email, live chat, and messaging apps like WhatsApp and Facebook Messenger.

Digitalization 64

Digitalization Customer Experience Decision-making Healthcare 64

Insightly

JUNE 3, 2022

Rather than waiting for a return to “normal,” smart sales teams are seeking a way forward—which requires a creative, hybrid approach that blends digital channels with traditional in-person interactions. How to make it work for you. Adjust tactics for digital leads. Challenge #4: Remote work limits expansion opportunities.

B2B 98

B2B Value Proposition Decision-making Sales 98

SmartKarrot

SEPTEMBER 24, 2021

The COVID-19 pandemic has taken its toll on the B2B customer experience. We are already seeing the outpouring of orders, commotion in the supply chain, changes in customer behavior, store closures, and more. Living in the pandemic” has become a new normal, and customers are also rapidly changing their preferences.

Customer Experience 11

Customer Experience B2B Supply Chain eCommerce 11

Showpad

JUNE 14, 2021

With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. Buyer engagement, a little less conversation, a little more digital. Tadaam, a cable broadband service provider, tuned into the effects of remote working.

Meetings 59

Meetings B2C Stakeholders B2B 59

Freshworks

APRIL 2, 2021

The period from early 2020 has been a challenging time for all sectors, but the travel and hospitality industries have been hit particularly hard. We predict that businesses with robust customer experience (CX) software systems in place will be better placed to successfully survive the next few tumultuous months and years.

Customer Experience 53

Customer Experience Software Software Transportation 53

Zendesk

MARCH 23, 2021

All the tech equipment you might normally picture crammed into an office IT closet—servers, databases, RAM, and software—are delivered remotely over the internet instead. At a time when customer service teams are embracing remote work, it just doesn’t make sense to have software based in a single physical location.

Internet 52

Internet Leadership Software Software 52

Zendesk

JULY 29, 2021

And for industries that saw the greatest impacts from the global shutdowns (think food and grocery delivery, e-commerce, and remote work and education platforms), these rates were even higher. Danny Duong, Director of Customer Experience at Discord.

e-Learning 52

e-Learning Prioritization Remote Working Customer Experience 52

SmartKarrot

NOVEMBER 23, 2020

With the immense power of remote work it brings to its users, the SaaS industry is going through immense evolution in all its products. The sudden hit of a pandemic to the whole world has only amplified the use of SaaS products giving much power and flexibility to the remote workforce. in the next year.

Telecommunications 10

Telecommunications Customer Experience Digital Transformation CRM 10

Zendesk

APRIL 26, 2021

What started as a global health crisis became the accelerant in our transition to a truly digital-first world. Customers are online more than ever, with customer service taking center stage. Working across channels. Understanding customer needs. Remote work skills. Customer service software skills.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Red Star Kim

SEPTEMBER 6, 2022

It then outlines five reasons why internal communications is important today: economic climate, delivering a great customer experience, democratic/consultative style, new technology and frequent change. Book review: Neuroscience for organizational change by Hilary Scarlett (kimtasso.com) May 2020.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Zendesk

MARCH 10, 2021

A shift toward digital customer engagement was already underway before COVID-19, and it’s only been accelerated by pandemic challenges. The digital experience is especially important considering that ecommerce sales jumped 30 percent in 2020. What is online customer support? Here are a few thoughts.

Media 52

Media Digitalization eCommerce Customer Experience 52