Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

Though documenting complaints has come a long way from that clay “ticket,” it’s still just as important to meet and exceed customer expectations. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy. Here are a few notable examples.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Hubspot Sales

NOVEMBER 22, 2023

As part of our 2024 State of Sales Series , our Sr. With all this in mind, it's clear that CRMs help sales teams drive revenue and efficiency, which correspond to professionals' top two 2024 focus areas. This is where Customer Relationship Management (CRM) software comes into play. Where did we get this stat?

CRM 98

CRM Decision-making Sales B2C 98

Zendesk

FEBRUARY 29, 2024

Revenue churn measures the monthly recurring revenue (MRR) loss from existing customers over a specific period. This metric focuses on customers who have canceled or downgraded their monthly subscriptions. Revenue churn is most relevant for software-as-a-service (SaaS) companies or subscription-based businesses.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Acquisition Onboarding 52

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. This can also be called customer support.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

Mike Kunkle

NOVEMBER 23, 2023

Outcomes Increased sales: The most obvious way to measure the effectiveness of your sales enablement program across the organization is to track the increase in sales. Improved customer satisfaction: Customer satisfaction is a measure of how satisfied customers are with your products and services and their buying or customer experience.

Sales 258

Sales Finance Decision-making Profitability 258

Insightly

JANUARY 30, 2024

The traditional view of CRM as a standalone tool for managing customer interactions rapidly gives way to a more integrated approach. Integrations are vital to modern CRM systems as they enhance data management, improve efficiency, personalize customer experiences, support data-driven decisions, provide scalability, and foster collaboration.

CRM 52

CRM e-Learning Facilitation Decision-making 52

Zendesk

JANUARY 18, 2024

In this comprehensive guide, we’ll break down the importance of customer data privacy, common privacy concerns, best practices, and key privacy standards and regulations, all backed up with facts and figures from the Zendesk Customer Experience Trends Report 2024. Source: Zendesk CX Trends Report 2024.

Cybersecurity 52

Cybersecurity Prioritization Software Software 52

Planview

JANUARY 22, 2024

was able to avoid recession in 2023 and consumer confidence is optimistic entering 2024, companies are still proceeding with caution, given the elevated (56%) chance of recession sometime in the next 12 months, according to the New York Fed’s recession probability model.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Planview

MARCH 29, 2024

Changes to processes and priorities within an engineering team may unexpectedly aggravate bottlenecks or dependencies elsewhere in the software delivery lifecycle. Though engineering metrics are helpful, they do not fully reflect the interconnectedness of software delivery value streams.

Software 64

Software Software Decision-making Prioritization 64

Insightly

JANUARY 10, 2024

To help you answer this question, Ascend2 and Insightly fielded The Future of Martech 2024 survey in September, 2023. This report, titled The Future of Martech 2024 , represents the opinions of the 310 marketing professionals responding to the survey who represent companies with fewer than 500 employees. A few are even over 40%!

Finance 52

Finance CRM Acquisition Decision-making 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues. Advantages of Helpdesk software.

Software 52

Software Software Customer Experience Prioritization 52

Nutshell

DECEMBER 27, 2023

Benefits of using SMS apps for small businesses SMS apps are valuable tools for those looking to start an SMS campaign for their business because they organize and streamline the SMS marketing process. Nutshell integrates with tons of software, both natively and through Zapier. See if your favorites are on the list.

Small Business 77

Small Business CRM Software Software 77

Nutshell

DECEMBER 27, 2023

Benefits of using SMS apps for small businesses SMS apps are valuable tools for those looking to start an SMS campaign for their business because they organize and streamline the SMS marketing process. Nutshell integrates with tons of software, both natively and through Zapier. See if your favorites are on the list.

Small Business 62

Small Business CRM Software Software 62

Hubspot Sales

JULY 18, 2023

69% of sales professionals agree that by 2024, most people will use some form of AI or automation to assist them in their jobs. 68% of sales professionals predict that by 2024, most of the software they use will have built-in AI capabilities. So, if you‘re still undecided about AI, now is the time to explore its potential.

Artificial Intelligence 88

Artificial Intelligence Sales Decision-making Sales Management 88

Hubspot Sales

MAY 3, 2024

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. Notion AI Notion is a tool you can use to organize your workload, run collaborative projects, and manage teams. I’m a big fan of using Notion to organize projects and teams.

Small Business 71

Small Business Media Co-Creation Publishing 71