SmartKarrot

APRIL 11, 2023

KPIs for clients: You may get a clear picture of which customers are satisfied and how by using measurable KPIs, and you can extract precise actionable suggestions to further enhance the customer experience. You make an effort to stop customers from leaving your business and research the causes.

Customer Success 15

Customer Success Stakeholders Onboarding Account Growth 15

SmartKarrot

JULY 4, 2022

Find ways to deeply understand the customers’ objectives and become a trusted right-hand advisor. Develop and implement tailored and proactive customer programs that provide continued value to the customer and drive long-term account growth. Own metrics across NRR, churn, adoption and customer satisfaction.

Customer Success 19

Customer Success Stakeholders Onboarding Manufacturing 19

SmartKarrot

FEBRUARY 17, 2022

Apply here: [link] Role: Customer Success Manager Location: London, England, United Kingdom (On-site) Organization: Enthuse As a Customer Success Manager, you will provide sector-leading relationship management to your portfolio of the largest accounts. Apply here: [link].

Customer Success 19

Customer Success Stakeholders Account Growth Client Relationships 19

SmartKarrot

APRIL 1, 2022

Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development. Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Customer Success 19

Customer Success Value Proposition Stakeholders Onboarding 19

SmartKarrot

APRIL 5, 2022

Partner cross-functionally with support, professional services, and sales and marketing departments to create customer success that drives positive customer satisfaction and account growth. Role: Customer Success Manager. Establish and optimize customer experience processes to ensure ongoing satisfaction.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

DemandFarm

MAY 12, 2023

This stream is also the biggest contributor for the account growth. This is done by integrating proven sales methodologies with strong stakeholder management to enable faster deal closures. The platform provides automation tools to help businesses deliver a personalized and proactive customer experience.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

OCTOBER 26, 2021

Role: Vice President, Customer Success Location: McLean, VA, US Organization: insightsoftware As a Vice President of Customer Success, you will own a Customer Experience strategy, to include presales, onboarding, services, support, and technical account management.

Customer Success 19

Customer Success Account Management Account Growth Facilitation 19

SmartKarrot

NOVEMBER 17, 2021

Own the overall success of customer onboarding and ongoing customer management. Collaborate cross-functionally to rapidly improve the customer experience. Do what it takes to deliver upon the commitments and forge enduring customer partnerships.

Customer Success 19

Customer Success Account Growth Stakeholders Onboarding 19

SmartKarrot

FEBRUARY 1, 2022

Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Work closely with senior management to ensure an exceptional customer experience and take care of any customer issues. Assess client health and develop strategies to mitigate churn.

Customer Success 19

Customer Success Onboarding Account Planning Healthcare 19

SmartKarrot

SEPTEMBER 3, 2021

Proactively address gaps in product adoption and work with customers in order to achieve account health. Be a liaison between external and internal stakeholders. Identify opportunities for account growth and provide technical expertise and support to Revenue to help close expansion opportunities.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

MARCH 16, 2021

Serve as an advocate for your team and customers, collaborating with internal, cross-functional teams including product management, professional services, sales, and marketing. Subject matter expert for World’s Customer Service efforts, including industry regulatory and best practices.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

SmartKarrot

FEBRUARY 12, 2021

Apply here: [link] Role: Vice President of Customer Success Location: Remote, Boston, MA Organization: Notarize As a Vice President of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Hit quarterly revenue and strategic goals.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

APRIL 16, 2021

Serve as an internal voice of the customer to product, implementation, and analytic teams. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. In reseller / Partner network. Apply here: [link].

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

JULY 12, 2021

Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Define and implement procedures, metrics, and reporting processes related to the application usage to determine key insights to the customer experience. Apply here: [link].

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

NOVEMBER 25, 2020

Manage large enterprise accounts including account growth and driving product utilization. Demonstrate the ability to balance multiple client relationships simultaneously and work cross-functionally with both internal and external stakeholders. Build strong relationships with key enterprise stakeholders.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Identifying solutions that will continue to provide value add to customer objectives. Delivery regular business reviews to client stakeholders. Drive adoption of the business’s solutions, maximizing customer investment, and accelerating time-to-value. Identify opportunities for account growth within your managed accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Dana Alvarenga. Jennifer Chiang.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Multi-threading involves establishing multiple touchpoints within customer organizations, and it is crucial for successful land and expand strategies.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 4, 2021

Track critical customer success metrics and KPI’s then use this data to coach the team, improve processes, and drive decision-making for the business. Perform any escalation calls for at-risk customers. Building relationships with customers as a trusted advisor to support and consult on their social strategies.

Customer Success 3

Customer Success Onboarding Stakeholders Account Growth 3

Arpedio

JANUARY 11, 2023

Therefore, you should try to put your focus on nurturing and strengthening your key account relationships instead. In order to actually grow your existing accounts, it’s not enough to just develop your stakeholder relationships – you need to nurture the relationships with the people in your key accounts.

Account Management 52

Account Management Management Key Account Management B2B 52

SmartKarrot

OCTOBER 9, 2023

Account management, with its intricate dance of strategic planning and execution, is both a science and an art. From establishing strong customer relationships to navigating complex stakeholder dynamics, the role demands a unique blend of skills and knowledge. Efficiently navigating these dynamics is essential.

Account Management 10

Account Management Management Stakeholders e-Learning 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. .

B2B 10

B2B Onboarding Customer Success B2C 10