SmartKarrot

NOVEMBER 28, 2022

Role: Customer Success Manager Location: New York, United States (On-site) Organization: Talon.One As a Customer Success Manager, you will delight customers with continual support and proactive suggestions making their business more successful. Establish relationships with all stakeholders within the client’s business.

Customer Success 19

Customer Success Brainstorming Stakeholders Account Management 19

SmartKarrot

OCTOBER 21, 2022

Treat Success as a product at Square, brainstorming and iterating on the customer experience. Measure customer success throughout the life cycle and communicate the Voice of the Customer to all relevant stakeholders within Cellebrite. Drive improvements in customer satisfaction across channels.

Customer Success 19

Customer Success Brainstorming Finance Customer Experience 19

Account Management Skills

APRIL 13, 2021

I think there are loads of tips here for account managers who are dealing with their clients. Before I ask you to fill in a few of the gaps, listening is the most important skill for any account manager and I’ve been wanting to get an expert in the field of listening. So this is a good topic to kind of understand.

Account Management 52

Account Management Management Communication Brainstorming 52

Account Manager Tips

NOVEMBER 25, 2022

Review and revise your account plan Strategic account plan Excel template Strategic account planning resources. Strategic account planning process It's so easy to get caught up in the daily grind and forget the big picture. So here's my easy (in fact insanely easy) effective and quick strategic account plan.

Account Planning 246

Account Planning Key Account Management Account Management Brainstorming 246

SmartKarrot

MAY 12, 2022

I enjoy working with varied customer interests, expectations, and managing them for company and customer success. I like to interact with customers, teams, and other stakeholders. My previous stint also helped me face and handle crisis situations in engagement management. I am a problem solver and a total people person.

Management 10

Management Interpersonal Skills Account Management Brainstorming 10

SmartKarrot

MAY 27, 2021

The joint success plan is a strategic communication driver that blends information from customer executives and various stakeholders. . Joint success plan is a collaboration between stakeholders and customer success facing teams. The joint success plan is an action plan that your account management staff and customers can use.

Customer Success 10

Customer Success Value Proposition Stakeholders Brainstorming 10

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. So a very warm welcome Kate and Kio.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Zendesk

JUNE 17, 2022

A number of different stakeholders use the product: employers, employees, their dependents, therapists, and other providers. Ruthlessly prioritizing involved a lot of brainstorming sessions, user research, and talking to existing and potential customers. Their self-service machine is still a strong element of the ecommerce business.

Prioritization 52

Prioritization Logistics Brainstorming Investors 52

Account Management Skills

DECEMBER 14, 2021

If you’re an agency account manager and you want to invest in your career, and upgrade your account management skills, my next Account Accelerator programme starts on 27th January 2022. There’s no such thing as a silly question in the community either. I’ve asked a few. Jenny 58:13.

Internet 52

Internet Digitalization Advertising Supply Chain 52