SmartKarrot

MARCH 23, 2021

Role: Director of Customer Success Location: San Francisco, CA, US Organization: Oura As a Director of Customer Success, you will use quantitative and qualitative feedback to drive product, sales, and operational improvements with leadership teams across the company that enhance the Oura B2B experience.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

SmartKarrot

MAY 19, 2020

Represent the voice of the customer to provide inputs to the core product, marketing, and sales teams. Collaborate with the development team to set up or configure the software platform as per customers’ requirements. Serve as an internal advocate for the client, helping to drive support and achieve their business objectives.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

Arpedio

FEBRUARY 15, 2024

They champion innovation, challenge the status quo, and prioritize value-driven solutions that address their organization’s strategic objectives and pain points. Challengers excel at pushing customers out of their comfort zones and guiding them toward solutions that address their underlying needs and objectives.

Stakeholders 52

Stakeholders Decision-making Value Proposition Sales 52

Arpedio

FEBRUARY 15, 2024

Ultimately, the importance of pre-sales in the sales funnel lies in its ability to facilitate seamless transitions between each stage, guiding prospects towards a purchasing decision with clarity, confidence, and conviction.

Sales 52

Sales Decision-making Customer Experience Value Proposition 52

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Monitoring and Reporting Measuring success involves both lagging and leading indicators.

Management 10

Management Stakeholders Value Proposition Onboarding 10

Revegy

JULY 17, 2018

A key account strategy map facilitates the collaboration internally with your team, and externally with your customers to help you gain insight into their strategies, and show how you can directly help them achieve their overarching business objectives. Related Relationship Map and Account Planning Resources.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

SBI

JULY 1, 2020

To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right. Deepen Customer Insights. Companies have to reorient themselves by prioritizing the customer’s business success as the core of the strategic account lifecycle.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

OCTOBER 17, 2022

Account mining can help your business identify, recognize and expedite potential areas of account growth, future account projections, and much more. Account mining can also provide your business with valuable insight into the lifecycle of each account.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SBI

MARCH 22, 2018

PipelineDeals was built with salespeople and account managers in mind, and is designed to help them tackle their most important tasks. Our solution takes their activities and organizes them into a flexible, interactive tool that gives a broad look into potential and current customers. Lyamen: Salespeople have busy schedules.

Management 22

Management CRM Account Management Sales 22

SmartKarrot

OCTOBER 28, 2022

What is Strategic Account Management? This approach is called strategic account management for enterprises (also known as key account management). The Responsibility of Strategic Account Manager. Strategic account management’s primary premise is to start small and expand over time.

Account Management 10

Account Management Management Key Account Management Decision-making 10

Showpad

OCTOBER 8, 2019

If you’re sick of the phrase “you can’t manage what you can’t measure,” sadly, the adage still resonates for Marketing and Sales professionals of every stripe and industry. Are supported by actionable, practical solutions, either from Sales enablement software or managers. Can pinpoint conflicts with the strategy if they should arise.

Sales 45

Sales Software Software Co-Creation 45

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. Albro proposes we use “Account-Based Everything,” or ABE. 4) How long is our average sales cycle?

Stakeholders 84

Stakeholders Sales Finance Decision-making 84