Mercuri International

JULY 1, 2021

Most people think that the biggest challenge for a Key Account Manager is the need to understand their account but is this all that is needed? In most cases no; a good KAM also spends time internally trying to win over the expertise and resources they need to serve their customer. Winner takes all? Johansson, E.

Key Account Management 64

Key Account Management Value Proposition Account Management Profitability 64

Cosawi

SEPTEMBER 13, 2021

The COE can provide capability and training development as well and help them established their customized Strategic account management roadmap aligned with the global strategy. In return, local teams can look at their market environments and, from them, prioritize their local roadmaps.

Account Management 52

Account Management Leadership Account Planning Communication 52

Cosawi

FEBRUARY 27, 2023

Today, as advisors in the strategic account management space, we are surprised and disheartened to see that marketing is often not only missing at the strategic account team table but also working from an inside-out products focus, rather than an outside-in customer focus. But this is only the starting point.

Marketing 52

Marketing Suppliers Investors Account Planning 52

Janek Performance Group: Account Planning

OCTOBER 25, 2023

Altify notes account planning has increased from 36 percent of companies in 2013 to 50 percent today. Plus, with account planning, 74 percent see increased win rates. However, according to Gartner , 51 percent of sales leaders agree account management channels fall short. Continued attention is your greatest value.

Account Planning 52

Account Planning Decision-making Communication B2B 52

SmartKarrot

FEBRUARY 15, 2022

As a Senior Director of Customer Success, you will develop strategies that enhance and improve customer experience and drive differentiate customer value, including providing a compelling digital customer post-sales experience. Structure end-to-end customer NPS and CSAT programs.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SBI

JULY 1, 2020

Organizations that understand the true value of account planning, identify untapped revenue potential while delivering strategic customer value. To uncover hidden revenue in your key accounts, focus on these 5 strategies that great companies get right. Deepen Customer Insights.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

SmartKarrot

FEBRUARY 23, 2022

Apply here: [link] Role: Director of Customer Success Location: Birmingham, England, United Kingdom Organization: Advanced As a Director of Customer Success, you will build and sustain a team of high-performing Customer Success Managers (CSMs) and/ or Customer Success Executives (CSEs) who drive customer value, retention, and adoption.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

Nutshell

APRIL 23, 2020

According to research, the likelihood that an existing customer will respond to an upsell is 60 to 70%. This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term?

Sales 71

Sales Customer Success CRM Communication 71

SBI

NOVEMBER 4, 2019

The fully customizable mobile app also enables marketing teams to create, manage, and track the performance of this content within a single interface, allowing for greater insights into content effectiveness, better investment prioritization, and significantly reduced production costs. “We Account Planning. Account Planning.

Account Planning 20

Account Planning Sales Acquisition Software 20

SmartKarrot

JUNE 2, 2021

Develop a trusted advisor relationship with customers to ensure that both business strategy goals and that the technical and operational timelines are aligned. Monitor and respond to customer inquiries, applying internal resources, escalation, and resolution processes for critical customer issues.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SBI

JANUARY 31, 2020

They monitor the most relevant buyer activity at top accounts, surface the best opportunities, and give sellers one-click access to detailed account reports, contacts, and relevant purchase intent insights to help them close deals faster. Account Planning. Account Planning. Account Planning. Industry News.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SBI

OCTOBER 28, 2019

Renewal information to help manage timelines and prioritize tasks. The ability to leverage information from several sources within the platform to populate a customized, up-to-date whitespace map. Account Planning. Join us for “From Vendor to Strategic Partner: Uncovering Insights to Generate Customer Value” webinar.

Account Planning 20

Account Planning Decision-making Acquisition Client Relationships 20