Freshworks

FEBRUARY 11, 2021

In many organisations there is an ongoing debate, and power struggle, about who should own the customer experience – is it marketing, operations, or does it sit with the CEO? Knowing its importance, this article looks at what the best approach is for owning the customer experience and the implications it has on customers.

Customer Experience 111

Customer Experience Procurement Finance Acquisition 111

Zendesk

DECEMBER 1, 2021

Getting there, however, requires more than good intentions—it takes implementing a customer lifecycle management process. This guide will help you understand what is meant by customer lifecycle management , why it’s the key to a great customer experience, and how to avoid common mistakes in developing a client lifecycle management process.

Management 52

Management Procurement CRM Customer Experience 52

Showpad

NOVEMBER 17, 2020

Developing talent acquisition and onboarding professional development protocols for current and future staff. That means existing types of technology must be magnified or new forms must be procured and scaled — quickly. Instituting virtual company culture and engagement policies. A tall order, right?

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Insightly

SEPTEMBER 28, 2023

Sales operations is a traditional approach to business that’s focused on top-line revenue from new customer acquisition. By contrast, revenue operations takes a more holistic view of revenue that spans the entire customer lifecycle. Its goal is to maximize revenue through improvements to the sales process. Want to learn more?

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

Sales operations is a traditional approach to business that’s focused on top-line revenue from new customer acquisition. By contrast, revenue operations takes a more holistic view of revenue that spans the entire customer lifecycle. Its goal is to maximize revenue through improvements to the sales process. Want to learn more?

Finance 52

Finance CRM Customer Success Decision-making 52

PandaDoc

APRIL 11, 2023

Granted, new business is always welcome, but standard sales training doesn’t always emphasize the fact that customer retention is much cheaper for businesses than customer acquisition. Customer retention is something you have to work at, though. If this happens a lot, it will affect your bottom line.

Sales 52

Sales e-Learning Small Business Procurement 52

Insightly

SEPTEMBER 19, 2023

This centralized data enables solar companies to provide a more personalized and efficient service to customers. Sales and customer support teams can access relevant information quickly, resulting in a better customer experience. This can also help with repairs or upgrades post-installation.

CRM 52

CRM Insurance Healthcare Manufacturing 52