Insightly

MARCH 10, 2023

As customer retention/expansion is beginning to eclipse acquisition as the key metric for growth in many businesses, it’s more important than ever to provide exceptional customer experiences. A big area of the customer experience is what happens when something goes wrong.

Customer Experience 52

Customer Experience Software Software CRM 52

Arpedio

FEBRUARY 23, 2024

It involves the alignment and integration of sales, marketing, and customer success functions to drive efficiency, effectiveness, and ultimately, revenue growth. This includes sales planning, forecasting , territory management, sales enablement , and performance analytics.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

Nutshell

JANUARY 17, 2024

Bringing sales, marketing, customer success, and project management teams together with a solid CRM software integration improves company-wide success and growth. Customer relationship management (CRM) software makes it easier for sales, marketing, and customer success teams to gather and extract customer data.

Business Growth 71

Business Growth CRM Management Software 71

SmartKarrot

JUNE 1, 2023

Role: Customer Success Manager Location: Austin, TX, United States (Remote) Organization: Sensi.AI As a Customer Success Manager, you’ll include system install and training. Create and sustain enduring, strong relationships with your customers. Boost the growth and retention of your most valuable clients.

Customer Success 19

Customer Success Acquisition Onboarding Organization 19

Hubspot Sales

FEBRUARY 16, 2022

In sales, it's no different. A good sales hook can prevent your prospect from hanging up the phone, or deleting your email entirely. And a great sales hook can start your entire conversation off on the right foot. Here, we asked six sales reps their tips for creating a convincing sales hook to turn prospects into customers.

Sales 130

Sales e-Learning Media B2C 130

Zendesk

MAY 19, 2022

If you’ve ever taken sales training of any kind, you know that mastering sales vocabulary is shockingly difficult. Many sales terms sound interchangeable when, in fact, they mean drastically different things. That’s why we compiled a list of the 100 most useful sales terms every salesperson needs to know. Sales job terms.

B2C 98

B2C Sales CRM Profitability 98

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

Nutshell

MAY 19, 2020

Churn , often known as “ churn rate ,” is the measurement of the number of subscription customers who have canceled their subscription over a set period of time. Your sales team added another 42 users by the end of the month, but you lost 14 existing customers along the way. Customer acquisition cost.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SuperOffice

JANUARY 4, 2021

That’s why customer relationship management (CRM) software has become a fundamental part of a company’s strategy to accelerate sustainable, long-term growth. Are you in the process of choosing the best CRM software for your business? What makes the best CRM software? Personalization and business growth.

CRM 52

CRM Software Software Decision-making 52

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. By the end, you should have a clear roadmap for reaching your or your company’s sales goals. Skip ahead: What Is SaaS Sales? What Is the Average SaaS Sales Rep’s Salary? What Is SaaS Sales?

Sales 127

Sales Software Software CRM 127

SmartKarrot

SEPTEMBER 2, 2022

Role: VP of Customer Success Location: Remote, Menlo Park, CA, US Organization: AutoService A.I. As a VP of Customer Success, you will onboard and guide customers to enable a seamless implementation experience. Understand every aspect of the customer business and prioritize customer needs.

Customer Success 19

Customer Success Onboarding Prioritization Negotiation 19

SmartKarrot

MAY 13, 2022

Role: Director of Customer Success Location: New York, NY, US Organization: CyberRisk Alliance As a Director of Customer Success, you will mentor, train, and inspire a team of high-performing Customer Success Managers. Solve customer issues, handle customer escalations, find solutions, remove roadblocks.

Customer Success 19

Customer Success Onboarding Acquisition Customer Experience 19

SmartKarrot

FEBRUARY 1, 2024

Today, we delve into the captivating world of managing Customer Success teams, an area of expertise that has fueled my enthusiasm throughout my journey in leading sales teams across various organizations in Singapore. Cheers to navigating the exciting realm of Customer Success in the APAC region!

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. What is the Land and Expand Sales Strategy?

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions. What Can You Do Differently?

Acquisition 76

Acquisition Customer Success Business Planning Software 76

Insightly

SEPTEMBER 28, 2023

Compared to traditional corporate functions — like sales, marketing, human resources, and finance — revenue operations is a relatively new field. Not long ago, revenue was considered the sole domain of the sales team. At the same time, today’s organizations have more customer data at their disposal than ever before.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

Compared to traditional corporate functions — like sales, marketing, human resources, and finance — revenue operations is a relatively new field. Not long ago, revenue was considered the sole domain of the sales team. At the same time, today’s organizations have more customer data at their disposal than ever before.

Finance 52

Finance CRM Customer Success Decision-making 52

Openview

JANUARY 14, 2019

Software that’s sold with a traditional license and maintenance contract is rapidly taking on dinosaur status. Clearly, the software as a service (SaaS) model is here to stay; most vendors that sell via the long-established model need to contemplate making the switch. First, it helps to look at how the sales process changes.

Organization 88

Organization Sales Acquisition Software 88

SBI Growth

MAY 22, 2021

Being a CEO during a large Go-to-Market transformation is difficult, and with multiple acquisitions, this adds further complexity, such as: High Customer Acquisition Costs Low Employee Morale Inaccurate Fact Base And more. On today’s show, Steve Smith, CEO of Zayo, joins us to discuss how.

Acquisition 107

Acquisition Marketing Meetings Customer Experience 107

PandaDoc

DECEMBER 21, 2020

Companies following Software as a Service (SaaS) business models can face challenges regarding generating revenue and growth. The issue is that success is tied to customer renewal rates. SaaS businesses provide services across online markets that are saturated with software offering similar services.

Energy and Utilities 52

Energy and Utilities Acquisition Software Software 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Her diverse yet unique skills include customer life cycle optimization from pre-sales.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Insightly

DECEMBER 10, 2021

Let’s dive deeper into the ways Insightly’s unified CRM software can have a transformative impact on your business. The CRM process can be best described as a business strategy that enables companies to better identify and interact with current and potential customers. . What is the CRM process? Acquire more leads.

CRM 98

CRM Software Software Marketing 98

Hubspot Sales

MARCH 20, 2018

Value-added resellers often specialize in software, hardware, and other technologies. Front-office SaaS development is booming, software is getting cheaper and more intuitive, and CEOs are concerned more about growth than point solutions. Four Software Trends IT Resellers, VARs, and Channel Partners Should Watch.

Software 89

Software Software Brainstorming Customer Success 89

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. Let’s talk about churn: the enemy of growth.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. Let’s talk about churn: the enemy of growth.

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions. What Can You Do Differently?

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions. What Can You Do Differently?

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Corporate Visions

APRIL 16, 2020

The post Customer Churn is Coming. Recent research from Gainsight , a customer success software company, paints a gloomy picture for technology companies when it comes to customer renewals and upsells. What Can You Do? by Tim Riesterer appeared first on Corporate Visions. What Can You Do Differently?

Acquisition 52

Acquisition Customer Success Business Planning Software 52

Tidio

AUGUST 30, 2019

In this article: What customer relations are in the first place Why a good relationship with customers is important How to build a customer relationship strategy for your business. Want to learn more about customers and sales? Have a look at our guides: What is Customer Retention? Better Customer Retention.

Management 105

Management Acquisition CRM Software 105

Insightly

JANUARY 10, 2024

She has expertise in all areas of go-to-market, sales operations, CRM, product development, and digital advertising. Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. Lindsay agreed that AI certainly helps marketing and sales professionals, but AI can’t “run the show.”

Finance 52

Finance CRM Acquisition Decision-making 52

SmartKarrot

FEBRUARY 10, 2022

As a customer success leader, one of your most important jobs is budgeting for the customer success department. But there is still a lot of parity required for organizations to give customer success equal prominence as other departments in the organization. The need for budgeting for customer success.

Customer Success 10

Customer Success Acquisition Onboarding Customer Experience 10

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

MARCH 11, 2024

You’ll also hear almost any professional is willing to share what CRM or customer relationship management software they are using, since the CRM is a must-have, and is typically the lifeblood of a business. Sales teams and CRM This one is easy, because sales teams are typically closest to the CRM.

CRM 52

CRM Organization Decision-making Facilitation 52

SBI Growth

APRIL 12, 2019

Scott Tapp, former CEO of Software Brands, joins us to discuss the evolution from being head of sales to becoming a CEO. The former sales leader turned CEO gives valuable insights that he has learned along his journey, and how.

Sales 95

Sales Software Software Acquisition 95

SmartKarrot

JULY 30, 2021

It’s a powerful, emerging marketing tool – customer success. Weren’t we providing customer support and customer service all this while, they ask. Well, yes, but no, customer success is not the same as customer support or after-sales service. What is customer success?

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SBI

JULY 14, 2021

ZoomInfo (NASDAQ: ZI), a global leader in modern go-to-market software, data, and intelligence, today announced it has agreed to acquire Chorus.ai , a leader in Conversation Intelligence with the industry’s most advanced technology. The Largest Conversation Intelligence Patent Portfolio in the Industry.

Acquisition 34

Acquisition Artificial Intelligence Software Software 34

ProlifIQ

FEBRUARY 23, 2024

To better understand how teams are adapting to this new environment, we surveyed over 250 professionals across sales, customer success, account management, and more about their account planning processes, challenges, and priorities for 2024. Knowing who has generally been helpful or supportive to work with is a gap.

Account Planning 52

Account Planning CRM Energy and Utilities Account Management 52