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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. eCommerce subscription services gain traction.

eCommerce 145
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The Role of Artificial Intelligence in B2B e-Commerce

QYMATIX

Can you give any two examples where artificial intelligence is used in e-commerce? Similarly, a Bitkom study from 2020 also showed that 56% of the companies surveyed were able to expand their customer base due to digitalisation, with 41% reporting an increase in sales. E-commerce belongs to a central part of a B2B sales mix.

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10 ways to boost retail customer engagement in 2023

Zendesk

What is retail customer engagement? Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more.

Retail 98
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Top 35 customer service and support podcasts for 2024

Zendesk

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

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The Best Software for SMBs: What’s in Your Tech Stack?

Nutshell

FREE GUIDE Best software for accounting and bookkeeping Is your small business making a profit? Tracking your cash flow and financial performance is essential because doing so helps you make critical, informed decisions. You can create and send invoices using this software, making it an ideal software for freelancers.

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11 AI Predictions in Sales for the Next Year [Data + Expert Tips]

Hubspot Sales

Artificial intelligence has moved beyond the hype and is now seamlessly integrated into many aspects of business operations. Contrarily, only 20% of underperformers use AI to automate internal processes and improve customer experience. AI makes customer data more vulnerable.

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EXPLORING MULTI CHANNEL CUSTOMER SUPPORT SOFTWARE

Apptivo

This guide will explore the key features to consider, how the software benefits both customers and support teams, and provide an overview of some of the leading solutions currently available to help you make an informed choice for your business. It provides faster resolution and a better customer experience.