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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

But even as we are navigating our new normal, there is one place that is experiencing an incredible boom in traffic: eCommerce websites. In other words, if you don’t have an eCommerce store, now is probably the perfect time to make the investment. Let's review the latest eCommerce technology trends to focus on as we move through 2020.

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The Role of Artificial Intelligence in B2B e-Commerce

QYMATIX

Can you give any two examples where artificial intelligence is used in e-commerce? One area that is gaining attention in the world of online marketing and sales is artificial intelligence. Chatbots can improve the customer experience and make it easier for customers to find the information they need.

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How ecommerce brands use conversational AI to reduce customer effort

Zendesk

The ecommerce market has exploded over the past few years and is continuing to grow at an accelerated rate. With more people doing their shopping online than ever before, ecommerce CX has become a priority for many businesses. In fact, customers are 87 percent more likely to go to a competitor after a high-effort service experience.

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10 ways to boost retail customer engagement in 2023

Zendesk

What is retail customer engagement? Retail customer engagement is all the ways a brand interacts with its customers across digital and physical channels. This includes in-store, ecommerce websites, social media, advertising, the metaverse, email, live chat, phone support, and more. Is the description vague?

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Scaling with CX is more important than ever. Here’s how to take advantage

Zendesk

Companies that are spread thin, understaffed, or under-resourced are at risk of not remaining competitive or providing customer experiences that are lackluster. And an equal number would now defect to a competitor after just one bad customer experience. Zendesk CX Trends Report 2022. Improving your CX.

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Top 35 customer service and support podcasts for 2024

Zendesk

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

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How AI can make an immediate impact for retailers this holiday season

Zendesk

For shoppers, the holidays are a time to be merry—with cash registers jingling and ecommerce booming. Supply chain woes, understaffed teams, and changing customer behaviors are combining to create the storm of the century. Spikes in ticket volumes mixed with frustrated customers and delays in response times is a recipe for poor CX.

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