Customer Think

MARCH 12, 2023

Jobs in every sector have seen some attrition recently, and this has placed an enormous strain on workers in every sector, including those working in call centers. In these challenging times, call center agents are managing very real worries of their own while dealing with stressed out consumers.

Management 98

Management 98

Upland

JUNE 14, 2023

Burnout is high According to Gartner, most sellers feel burned out. Trusted advisors are the sellers who get the call when a new project comes through. Due to changing demographics and a plethora of other reasons, experts predict that the shortage could last until 2031 (Forbes). They need a seat at the strategy table.

Artificial Intelligence 195

Artificial Intelligence Digital Transformation Account Planning Supply Chain 195

Apptivo

APRIL 13, 2021

When it comes to a contact center, reporting the performance of your employees and predicting customer demands is a stressful task. Even veteran managers and directors struggle when it comes to measuring and boosting the KPI of their contact centers. Therefore FCR is a very crucial metric for your call center.

Prioritization 69

Prioritization Management Organization 69

Mercuri International

JUNE 30, 2021

In a previous blog post, we looked at the link between well-being and productivity, making the case that a happy workforce was not just a goal in itself, but essential to long-term business growth. However, we mainly discussed being happy in the workplace – but what are the implications of not being at work at all?

Construction 98

Construction Publishing Business Growth Decision-making 98

Hubspot Sales

APRIL 25, 2023

Other anecdotal evidence suggests burnout induced by long working hours could be a core reason consultants quit the jobs they once worked hard to get. The base salary for entry-level consultants at top-tier consulting firms is $83,500 a year, according to CaseInterview , a reputable management consulting blog. Claire’s goal?

Healthcare 88

Healthcare Insurance Shareholders Interpersonal Skills 88

SalesGlobe

OCTOBER 20, 2022

Less burnout for the employee, and lower travel expenses for the company places a focus on making sure that every encounter matters to both the buyer and seller and clear meeting objectives are known. New business development is the priority focus as companies hire across different sales role types.

Retail 40

Retail Sales Innovation B2C 40

PandaDoc

NOVEMBER 2, 2023

Much like a chameleon changes colors to blend in diverse terrains, sales order automation (SOA) solutions fit different platforms, equipping businesses with more customer-centered services. The newfound efficiency allowed John to escape burnout and focus on what he could do best: selling.

B2C 52

B2C Supply Chain CRM e-Learning 52