Hubspot Sales

MAY 26, 2023

That’s why mastering an outbound call is so important. Outbound calls are any call made by your business, while cold calls happen when sales representatives call prospects without knowing if they’re interested in your offerings. That’s why mastering an outbound call is so important. First impressions matter.

Emotional Intelligence 102

Emotional Intelligence Software Software Communication 102

Strategic Account Management Association

SEPTEMBER 22, 2020

inpatient revenues, the relationship-building stakes for SAMs have never been higher; every customer interaction matters. While many wrote off house calls as a thing of the past, we were seeing renewed buzz around the benefits of virtual care and care at home even before the coronavirus struck. health care dynamics. Where are we now?

Supply Chain 400

Supply Chain Artificial Intelligence Innovation Suppliers 400

Zendesk

JUNE 15, 2023

Whether you’re an entry-level customer service representative or a seasoned director, this guide will provide actionable tips and insights to help you craft a winning resume that showcases your value as a customer service professional. In the example above, the applicant calls out how many clients they handle and their typical workload.

Retail 52

Retail Leadership Interpersonal Skills Software 52

Zendesk

DECEMBER 23, 2020

The future of customer satisfaction and customer retention relies on support agents who can truly wow customers. But here’s what my teammates at Lessonly and our partners at Zendesk believe: The future of customer satisfaction and customer retention relies on support agents who can truly wow customers. Enter these four tips.

Onboarding 64

Onboarding Negotiation Software Software 64

Zendesk

FEBRUARY 7, 2022

The keys to a successful customer support team. Customer support is the team of people who provide help when customers have trouble with a company’s products or services. It’s about building a long-term relationship, one where each customer interaction offers opportunities for deeper, more valuable engagement. Not exactly.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

Hubspot Sales

JANUARY 17, 2018

After a long day at the office, Netflix is usually more appealing than cracking open a sales book or streaming a sales training video on YouTube. This podcast focuses on tactical tips and techniques you can implement immediately. The Sales Babble Podcast. The Art of Charm. Sell or Die. Sales Pipeline Radio. The Sales Podcast.

Sales 145

Sales B2B Artificial Intelligence Value Proposition 145

Zendesk

DECEMBER 1, 2020

Read on to learn what digital transformation is—and more importantly, how to keep your customer at the center of it. Not so many years ago, Hartwell explained, customer experience used to be large call centers in a central location or two. The importance of digital transformation isn’t under question. Learn more.

Digital Transformation 98

Digital Transformation Digitalization Customer Experience Supply Chain 98